[Remote] Collection Specialist

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is seeking a Collection Specialist to support a Specialty Infusion Pharmacy and work remotely within the USA. The role involves managing accounts receivable, making collection calls, and ensuring compliance with various regulations while providing excellent customer service. Responsibilities Research all balances on accounts receivable and take necessary collection actions promptly Review and resolve assigned correspondence and requests in a timely manner Make routine collection calls on outstanding claims Identify and resolve billing errors, short payments, unpaid claims, and cash application issues Identify potential risk, write-offs, and status appropriately; report and escalate to management as needed Research refund requests from payers and update refund status accordingly Document detailed notes clearly in company software Identify issues or trends and escalate to management when assistance is required Provide exceptional customer service to internal and external customers Ensure compliance with federal, state, and local regulations, third-party contracts, and company policies Communicate effectively with branch, management, patients, and insurance carriers Perform account analysis when necessary Answer patient calls regarding balance inquiries Use portals and other electronic tools to manage accounts Ensure claims are on file after initial submission Identify, escalate, and prepare potential payer projects for management and company liaisons Write detailed appeals with supporting documentation Monitor payer follow-up and appeal deadlines Submit secondary claims Skills Home infusion therapy experience is required Previous home infusion and specialty pharmacy experience required 1-3 years or more of collections experience Knowledge of HCPC coding and medical terminology Strong math and writing skills Excellent interpersonal, communication, and organizational skills Ability to prioritize, problem solve, and multitask Proficiency in Word, Excel, and Outlook High school diploma or equivalent; associate degree in finance, accounting, or related field preferred CPR+ systems experience preferred Benefits Competitive wages Flexible schedules 401(k) with a match Referral bonus Annual merit-based increases No weekends or holidays Affordable medical, dental, and vision insurance plans Company-paid disability and basic life insurance HSA and FSA options, including dependent care Paid time off Education assistant program Company Overview RemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is