[Remote] Collection Representative (Remote-WI)

Note: The job is a remote job and is open to candidates in USA. A Hiring Company is seeking a Collection Representative to join their growing Collection Team. In this role, you will handle high-volume calls, negotiate payment arrangements, and help consumers resolve outstanding medical balances with professionalism and dignity. Responsibilities Handle high-volume outbound and inbound calls with professionalism and confidence Negotiate payment arrangements that meet both consumer needs and company goals Consistently meet and exceed performance metrics (quality, compliance, collections) Maintain accurate documentation and follow all required laws and standards Build trust quickly through active listening, empathy, and strong communication Accomplishes minimum requirements for KPIs including call quality scores monthly and minimum fees Contacts consumer regarding past due balance and negotiates payment terms and methods within guidelines. Overcomes common objections, practices how to overcome more challenging ones. Suggests money sources for debt payment Updates account notes and other documentation in real time while working with consumers making few errors Handles high volume of inbound consumer calls while on dialer and places outbound calls Effectively uses scripts/verbatims and navigates within guidelines to maximize potential recovery on each call Ensures legal (i.e. FDCPA, state and other) compliance requirements are followed Learns and operates with proficiency within the systems and programs used for collections Skills Candidates must be residents of Wisconsin, Kansas, Georgia, Oklahoma, Florida, Arkansas, or Tennessee to be considered Handle high-volume outbound and inbound calls with professionalism and confidence Negotiate payment arrangements that meet both consumer needs and company goals Consistently meet and exceed performance metrics (quality, compliance, collections) Maintain accurate documentation and follow all required laws and standards Build trust quickly through active listening, empathy, and strong communication Highly driven and money-motivated Reliable and successful working a structured, full-time Mon-Fri schedule Comfortable on the phone and energized by frequent conversations Resilient, persistent, and confident handling objections Empathetic negotiators who can balance firmness with professionalism Accomplishes minimum requirements for KPIs including call quality scores monthly and minimum fees Contacts consumer regarding past due balance and negotiates payment terms and methods within guidelines Updates account notes and other documentation in real time while working with consumers making few errors Handles high volume of inbound consumer calls while on dialer and places outbound calls Effectively uses scripts/verbatims and navigates within guidelines to maximize potential recovery on each call Ensures legal (i.e. FDCPA, state and other) compliance requirements are followed Learns and operates with proficiency within the systems and programs used for collections Benefits Paid medical insurance with personalized plan selection assistance Company provided Short-Term Disability, and basic Life Insurance Optional Dental, Vision, Long-Term Disability, and additional Life Insurance Generous PTO (3 weeks annually, increases with tenure) plus holidays and make-up time 401(k) with the option to deposit annual discretionary bonus Company-provided equipment Access Perks employee discount program (retail, travel, food, entertainment) Company Overview It was founded in undefined, and is headquartered in , with a workforce of 51-200 employees. Its website is .