[Remote] Collection Agent (Level E0.2 | E0.3)

Note: The job is a remote job and is open to candidates in USA. Dice is the leading career destination for tech experts at every stage of their careers, and they are seeking a Collection Agent for Pyramid Consulting, Inc. The role involves initiating contact with customers holding delinquent accounts, negotiating settlements, and ensuring compliance with debt collection regulations. Responsibilities • Initiate contact with customers holding delinquent accounts via telephone, email, or written correspondence to discuss payment alternatives and negotiate settlements. • Adhere to the organizations’ strategic debt collection initiatives, including, payment plans and processing settlements. • Maintain comprehensive and accurate documentation of all communications, payments, and agreements in both digital and physical formats. • Proactively monitor accounts for late payments, follow up on payment commitments, and escalate unresolved matters as appropriate. • Collaborate with internal departments, including customer service, sales, and accounting, to resolve disputes and respond to customer inquiries. • Ensure compliance with the Fair Debt Collection Practices Act (FDCPA) and all pertinent regulations. • Prepare and deliver regular reports detailing collection activity and progress to management. Skills • Previous experience in collections, especially collecting outstanding payments related to resort memberships, such as annual dues, maintenance fees, and other associated charges. • Exceptional communication, negotiation, and problem-solving skills. • Proficiency in Microsoft Office Suite and industry-standard collection applications are desirable. • Thorough understanding of relevant collection laws and regulations, particularly the FDCPA. • Strong attention to detail, organizational capabilities, and the ability to perform effectively in a dynamic environment. • Standard business hours with potential for flexibility, depending on employer needs and nature of the collections process. • May involve independent work or collaboration within a team setting. • Proficiency in Microsoft Office Suite and industry-standard collection applications. Education Requirements • High school diploma or equivalent required; an associate's or bachelor's degree in finance, business, or accounting is preferred. • An associate's or bachelor's degree in finance, business, or accounting. Benefits • Health insurance (medical, dental, vision) • 401(k) plan • Paid sick leave (depending on work location) Company Overview • Welcome to Jobs via Dice, the go-to destination for discovering the tech jobs you want. It was founded in undefined, and is headquartered in , with a workforce of 0-1 employees. Its website is Apply tot his job