[Remote] Clinical Support Specialist - Northeast Region

Note: The job is a remote job and is open to candidates in USA. Bicycle Health is a telemedicine group that specializes in the evidence-based treatment of individuals with Opioid Use Disorder using buprenorphine. The Clinical Support Specialist has a central role in communicating with patients to provide timely assistance on various issues related to their care journey, ensuring a world-class patient experience through effective communication and collaboration with clinicians.ResponsibilitiesServe as key point-of-contact for patients through their treatment and recovery processDeliver world-class patient experience via phone, chat, or email while embodying the Bicycle Health AAA experience through timely response and resolution of any administrative, medication or service management issues that may ariseAdhere to defined workflows to ensure patients and clinicians receive consistent, high-quality support and maintain clean documentation of care resolution support providedParticipate in a productive, tech-enabled, and team-oriented culture that seeks to create a best-in-class care experience for patients through the Bicycle Health appMaster our technology suite, including the Bicycle Health app, G-suite, Zoom, FreshWorks, Athena, among others to efficiently triage and resolve administrative and logistical tasks that support patient careCollaborate with other medical and behavioral health clinicians to deliver successful telehealth care supportAll other duties as assignedSkills1-2 years related experienceMedical experience required (ex. Medical Assistant, Pharmacy Tech etc.)Self-starter with high attention to detail and exceptional written & verbal communication skills via phone, chat, and emailCommitment to customer empathy and passion to achieve goals, with adaptability to think outside-the-box to address potential roadblocks & issuesCollaborative, data-driven team player with openness to receive and provide constructive feedback focused on continuous improvementComfort with computer technology, especially typing, maximizing use of available resources, and navigating multiple software platforms (e.g., Microsoft / Google Suites)Consistent access to a private work environment with high speed internet and professionally appropriate surroundings for frequent video conferencing and a workstation setup conducive to remote work needsBilingual Spanish preferable, but not requiredPrior experience in a high-volume, innovative contact center or care delivery environment (e.g., 80+ dials per day)Benefits3 Weeks PTO + 8.5 days of additional sick time + 10 paid holidays100% Employer Paid Medical, Dental, and Vision InsuranceEmployer Paid STD & LTD401k$50 monthly Remote Work StipendCompany OverviewBicycle Health is a virtual addiction medicine clinic that helps treat opioid dependence or use disorder. It was founded in 2017, and is headquartered in Boston, Massachusetts, USA, with a workforce of 51-200 employees. Its website is https://www.bicyclehealth.com.



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