[Remote] Clinical Administrative Coordinator

Note: The job is a remote job and is open to candidates in USA. Optum is focused on improving the flow of health data and information to create a more connected system. The Clinical Administrative Coordinator will process release of information requests and ensure compliance with privacy regulations while providing excellent customer service. Responsibilities Processing all release of information (ROI) requests, specifically medical record, and billing requests, in a timely and efficient manner This role must also ensure accuracy and provide clients and customers with the highest quality product and customer service At all times, the ROI Specialist must safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are compliant with the request, authorization, client policy, and state and federal laws to include HIPAA regulations The ROI Specialist engages in direct customer service, when applicable, and must perform duties and conduct interpersonal relationships in a manner designed to project a positive image of the ROI department Promotes positive customer relations through prompt and courteous service. Review each request for validity according to request type and written guidelines rejects invalid requests/provides timely feedback to requestors regarding non-valid requests for PHI; work with requestor as needed Maintains knowledge of state laws, fee structures, CPS rules in conjunction with hospital policies. Performs other duties as assigned Skills High School Diploma / GED Must be 18 years of age OR older Experience with Release of Information (ROI) and medical record releases Experience working within the health care Industry Reside within Arizona Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 4:30 pm MST including rotating holidays. It may be necessary, given the business need, to work occasional overtime Experience with healthcare terminology Experience with policy, and procedures within Arizona state law, federal, and HIPAA regulations Experience working in a hospital, physician's office or medical clinic setting Clerical or administrative support background Experience working in a call center Benefits Comprehensive benefits package Incentive and recognition programs Equity stock purchase 401k contribution Company Overview Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group. It was founded in 2011, and is headquartered in Eden Prairie, Minnesota, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Optum has a track record of offering H1B sponsorships, with 648 in 2025, 559 in 2024, 620 in 2023, 851 in 2022, 593 in 2021, 438 in 2020. Please note that this does not guarantee sponsorship for this specific role.