[Remote] Client Success- Team lead and Onboarding Specialist

Note: The job is a remote job and is open to candidates in USA. enCappture is a company that builds custom mobile apps for home care agencies, making technology accessible for caregivers. They are seeking a Client Success Team Lead & Onboarding Specialist to manage client relationships, lead a support team, and ensure a smooth onboarding experience for new clients. Responsibilities • Lead the Onboarding Experience: Host engaging virtual kickoff and training calls, guiding new clients through their first 30 days • Direct the Support Team: Provide direction, task management, and quality assurance for our offshore junior support specialists. You set the standard; they help execute the tasks • Project Manage: Coordinate with Product and Tech teams to ensure apps are configured, approved by App Stores, and launched on time • Customize & Consult: Dig into client goals to ensure their app setup feels tailored to their needs • Process Ownership: Track milestones in HubSpot and proactively solve blockers before they become issues Skills • 1–3 years of experience in Client Success, Onboarding, or Account Coordination • Must be based in the U.S. or Canada with availability during core business hours (EST/PST) • Rising Stars Welcome: If you are a high-performer ready to move from 'Specialist' to 'Team Lead,' this is for you Company Overview • enCappture is a mobile app platform created for medium and small businesses to launch custom branded apps in 3 weeks. It was founded in 2018, and is headquartered in New York, New York, USA, with a workforce of 11-50 employees. Its website is Apply tot his job