[Remote] Client Success Specialist (Remote)
Note: The job is a remote job and is open to candidates in USA. Virtuance is seeking a passionate and energetic Client Success Specialist to join their Client Success Team. The role involves serving as a liaison between clients and internal staff, ensuring client satisfaction, and identifying improvements to enhance service efficiency.
Responsibilities
ā¢ Serve as a critical liaison between our clients and internal staff
ā¢ Develop and nurture relationships with our clients one interaction at a time by phone, email, online chat, and text
ā¢ Calmly assist and respond to demanding clients, resolving issues quickly and to completion
ā¢ Assure total client satisfaction during each interaction
ā¢ Respond to an average of 40-60 client interactions per day (between voice, email, chat, and text)
ā¢ Identify improvements to existing processes to increase efficiency, quality, and service to customers
ā¢ Support the Partner Success team, QA team, and Processing team to answer any client-related questions through chats, tickets and video chat
ā¢ Communicate within the Client Success Team and coordinating task coverage
ā¢ Report bugs, challenges, and potential improvements to our systems with detailed documentation and work with our engineering team to resolve
ā¢ Work together as a Team to ensure that we are finding and implementing efficiencies in processes, workflows, and division of responsibilities within the team
Skills
ā¢ Strong alignment with Virtuance's company values
ā¢ Strong technical aptitude, experience in Google Apps, MS Office, CRM applications, solid digital file management skills; and proven ability to learn new systems quickly
ā¢ Creative, resourceful, process-focused, detail-oriented, efficiency-driven
ā¢ Ability to plan, prioritize, and execute various tasks in a busy environment with many interruptions
ā¢ Taking pride in making clients happy, demonstrating accountability and ownership of any issue; working through even the toughest challenges with a positive mindset and demeanor
ā¢ Ability to be open, honest, and direct in giving and receiving feedback
ā¢ Knowledge of real estate or digital photography is a plus
ā¢ Ability to pass a drug screen and background check
Benefits
ā¢ Health Insurance
ā¢ Dental Insurance
ā¢ Vision Insurance
ā¢ Mental Health Support (via Teladoc)
ā¢ Generous 401k Employer Matching
ā¢ Long-Term Disability Insurance
ā¢ Paid Time-Off
ā¢ Internal Growth Opportunity
ā¢ Training to set you up for success
ā¢ Supportive team environment
ā¢ Monday through Friday shifts with an occasional half Saturday
ā¢ Additional incentives for meeting/exceeding goals
Company Overview
ā¢ Virtuance is a full-service marketing agency that offers real estate photography solutions in Denver, Colorado. It was founded in 2010, and is headquartered in Denver, Colorado, USA, with a workforce of 51-200 employees. Its website is http://www.virtuance.com/residential.aspx.
Apply Now
Apply Now
Responsibilities
ā¢ Serve as a critical liaison between our clients and internal staff
ā¢ Develop and nurture relationships with our clients one interaction at a time by phone, email, online chat, and text
ā¢ Calmly assist and respond to demanding clients, resolving issues quickly and to completion
ā¢ Assure total client satisfaction during each interaction
ā¢ Respond to an average of 40-60 client interactions per day (between voice, email, chat, and text)
ā¢ Identify improvements to existing processes to increase efficiency, quality, and service to customers
ā¢ Support the Partner Success team, QA team, and Processing team to answer any client-related questions through chats, tickets and video chat
ā¢ Communicate within the Client Success Team and coordinating task coverage
ā¢ Report bugs, challenges, and potential improvements to our systems with detailed documentation and work with our engineering team to resolve
ā¢ Work together as a Team to ensure that we are finding and implementing efficiencies in processes, workflows, and division of responsibilities within the team
Skills
ā¢ Strong alignment with Virtuance's company values
ā¢ Strong technical aptitude, experience in Google Apps, MS Office, CRM applications, solid digital file management skills; and proven ability to learn new systems quickly
ā¢ Creative, resourceful, process-focused, detail-oriented, efficiency-driven
ā¢ Ability to plan, prioritize, and execute various tasks in a busy environment with many interruptions
ā¢ Taking pride in making clients happy, demonstrating accountability and ownership of any issue; working through even the toughest challenges with a positive mindset and demeanor
ā¢ Ability to be open, honest, and direct in giving and receiving feedback
ā¢ Knowledge of real estate or digital photography is a plus
ā¢ Ability to pass a drug screen and background check
Benefits
ā¢ Health Insurance
ā¢ Dental Insurance
ā¢ Vision Insurance
ā¢ Mental Health Support (via Teladoc)
ā¢ Generous 401k Employer Matching
ā¢ Long-Term Disability Insurance
ā¢ Paid Time-Off
ā¢ Internal Growth Opportunity
ā¢ Training to set you up for success
ā¢ Supportive team environment
ā¢ Monday through Friday shifts with an occasional half Saturday
ā¢ Additional incentives for meeting/exceeding goals
Company Overview
ā¢ Virtuance is a full-service marketing agency that offers real estate photography solutions in Denver, Colorado. It was founded in 2010, and is headquartered in Denver, Colorado, USA, with a workforce of 51-200 employees. Its website is http://www.virtuance.com/residential.aspx.
Apply Now
Apply Now