[Remote] Client Success Representative I

Note: The job is a remote job and is open to candidates in USA. Workstand is a commerce software company dedicated to helping independent bicycle retailers and suppliers achieve growth. The Client Success Representative I is responsible for ensuring customer satisfaction by responding to technical inquiries and providing support to clients in the bicycle industry. Responsibilities Respond to customer inquiries promptly and professionally via email, phone, or live chat Collaborate with fellow CS Reps to escalate and resolve complex problems Develop a deep understanding of Workstands software platform, the role of digital marketing, ecommerce, and in-store sales in their businesses Proactively suggest improvements in website design and site configuration to maximize customer success Clearly and effectively communicate technical information to 'non-technical users' Provide software-related information and documentation to customers when appropriate Maintain detailed records of customer interactions and resolutions in our CRM Continuously update and maintain internal and external documentation for all aspects of our software and processes Skills Strong communication skills, both written and verbal Excellent organizational skills and attention to detail Willingness to take initiative and work effectively without close supervision Adaptable and flexible with change Customer service experience preferred Specialty retail and/or bicycling industry preferred Basic understanding of Google Suites, Google Merchant Center, Google Shopping preferred Benefits Fully remote work environment Flexible scheduling Comprehensive medical, dental, and vision packages for employees and eligible family members 401(k) plan Paid volunteering Paid professional development Discounts on products, bikes, and gear Accrued PTO program of 14 days in your first year as well as sick time and ten paid holidays Employees are eligible for bonuses Company Overview Workstand is the only all-in-one commerce solution built exclusively for local bike shops. It was founded in 1999, and is headquartered in Boulder, Colorado, USA, with a workforce of 51-200 employees. Its website is