[Remote] Client Success Associate

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is a company operating in the legal technology and e-discovery industry, and they are seeking a Client Success Associate to drive client satisfaction and engagement. This role involves delivering data-driven insights, preparing reports, supporting onboarding processes, and contributing to client retention efforts.ResponsibilitiesPrepare client metrics, data, and trend reports to provide consistent insight into account performanceAnalyze client data to inform account strategies and engagement activitiesGather data to support client business reviews and related meetingsAssist in drafting digital business review content, annual reports, dashboards, and presentationsCalculate ROI to inform client engagement and communicationCoordinate with the Onboarding Team to ensure smooth client onboardingSupport complex cost and price modeling for client presentationsConduct surveys and client feedback sessions to assess client health and identify potential issuesCollaborate with subject matter experts to address unique client requests and solve challengesUpdate and maintain account information in the CRM systemSkillsBachelor's degreeMinimum 1 year of experience in customer success, sales, client services, or related client-facing rolesStrong analytical, problem-solving, and change management skillsEffective communication and technical writing abilitiesExperience in legal technology, e-discovery, or information governance is a plusPreferred experience with enterprise deployments and program managementKnowledge of the legal and e-discovery lifecycle is an advantageFamiliarity with legal and e-discovery tools such as EnCase, iPro, Nuix, Relativity, or Brainspace is beneficialBenefitsMedical, dental, and vision insurance401(k) plan with company matchLife and AD&D insuranceShort- and long-term disability coverageTelemedicine and wellness plansFlexible paid time off programPaid volunteer daysVoluntary insurance options including accident, hospitalization, critical illness, and pet insuranceCompany OverviewRemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is https://remotehunter.com/.



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