[Remote] Client Solutions Manager (Individual Contributor)

Note: The job is a remote job and is open to candidates in USA. Amplix is a leading technology advisory firm that helps organizations accelerate business transformation through innovative technology. The Client Solutions Manager I is responsible for serving as the primary point of contact for assigned clients, ensuring timely and accurate delivery of contracted services, while partnering with internal teams for implementations and issue resolution.ResponsibilitiesServe as the primary Point of Contact (POC) for assigned clientsPresent billing analyses and provide monthly recommendations/savings opportunitiesMaintain availability (on-call) for one-off situations as neededLead recurring and one-off client calls to ensure clients are informed of account status, progress, and next stepsPrepare agendas prior to each call and provide follow-up notes and action items after each callMaintain productive carrier relationships to support client needs and issue resolutionSupport the implementation/onboarding of new clients by coordinating internal activities and client communicationsAssist with implementing new clients as needed to ensure timelines and deliverables are metSupport transitions for established clients, ensuring continuity of service, documentation, and deliverablesOwn monthly zero-use projects from identification through completion and documentationPlan and execute yearly device projects for assigned clientsLead and facilitate optimization meetings, including preparing materials and presenting findings and recommendationsOwn and complete all recurring deliverables, ensuring accuracy and on-time deliveryCreate and review monthly reports and related files (e.g., manager reports, SAP files, chargeback files, and allocations)Coordinate and fulfill special report requests for clients and internal stakeholdersPrepare, manipulate, and complete HR files and invoices accurately and on scheduleAssist with monthly audits and support follow-up on findings from auditorsMaintain and update the Operational Guide documentationMaintain and update the client portal to ensure accurate, current informationPartner with the Senior Technical Support Specialist team (where applicable) to coordinate support and service delivery for assigned clientsSupport other internal teams with Q&A and coordination related to assigned clientsDeliver quarterly classes/trainings as needed for assigned clients and internal teamsProvide back-up support to other Client Solutions Managers to help meet deadlines and maintain client coverageIdentify and contribute to process improvements that enhance client experience and operational efficiencyPerform other duties as assigned to meet client needsMaintain current awareness of all Company policies related to Data Security (DS) and the protection of Personal Information (PI). Perform all job duties in a manner that complies with those policies. Report any suspicious activity related to DS and/or PI to Management as soon as it is uncovered or suspectedSkillsHigh school diplomaMinimum 85% SLA achievement for deliverable completion (rolling three-month average)Minimum 90% SLA achievement for optimization completion (rolling three-month average)College degree preferred, not requiredCompany OverviewAmplix makes technological decisions, as well as optimizes IT infrastructure, cloud usage, and security posture. It was founded in 2011, and is headquartered in Norwood, Massachusetts, USA, with a workforce of 51-200 employees. Its website is https://amplix.com.



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