[Remote] Client Services Representative

Note: The job is a remote job and is open to candidates in USA. New York Blood Center (NYBC) has served the tri-state area for more than 60 years, delivering lifesaving blood products annually. The Client Services Representative is responsible for providing customer service to internal and external customers, ensuring their needs are met in relation to products and services.ResponsibilitiesProvide customer service by responding to all calls/requests for service, answering product and service questions, and following up on inquiries from customersResolve product or service problems by listening, verifying customer’s complaint, and identifying a solution or referring to management as neededTake orders from internal and external agencies via phoneUsing various computerized systems to enter, process and track customer orders, complaints, and patient informationPrepare various reportsMaintain accurate documentation of orders and filesRelease NYBC donor testing results to initiate product labeling processManage all test results for internal and external customersReview and inputs information from donor formsEnsure appropriate follow-up by contacting necessary staff and relaying that information to customersPerform sample check -in, creates invoices for customers and resolves inaccuracies in billingPerform confirmatory test result entries into BECSProcess and confirm donors for HLA / Granulocyte specialty product requestImport SAHH (Self Administer Health History) donor data into computer systemInvestigate, report and resolve unlinked SAHH donations and laptop failures. Open Service Now Tickets relating to SAHH issuesCoordinate Product Hold Retrieval (PHR) with NYBC affiliates and customersBox and ship NYBC sample boxes/labels to testing customersReport ABORH discrepanciesGenerate Transportation delivery/pick up requestSkillsHigh School Diploma or equivalentOne year of experience as a customer service representative in a call center environmentCompany OverviewNew York Blood Center is a blood collection and distribution organization. It was founded in 1964, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is https://www.nybc.org.



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