[Remote] Client Services Representative

Note: The job is a remote job and is open to candidates in USA. PayTrace by North is a company specializing in payment and ACH processing, and they are seeking a Client Services Representative to provide front line support for clients and sales partners. The role involves troubleshooting technical issues, maintaining support documentation, and delivering product training to end users. Responsibilities Troubleshoot, diagnose, and resolve technical hardware and software issues Research questions/issues using available information and resources Identify and escalate situations requiring urgent attention Log all help desk interactions via computerized ticketing system (Team Support) Proactively help to build and maintain support infrastructure and documentation including external user facing self-help system and internal support documentation Share information with other team members on how problems or issues were solved, and proactively work with team Perform PayTrace product training and product demonstrations to end users Maintain constructive relationships and listen to our merchants and resellers needs and pain points in order to help provide strategic feedback to other departments Skills A minimum of one (1) year customer service work experience High School Diploma or equivalent required Competently and confidently interacts with our merchants and sales partners Problem-solver mindset Polished written, verbal, and presentation communication skills Positive team player, group collaborator, and interpersonal communicator Proficient in Microsoft Office and/or Google Workspace and able to quickly learn other relevant programs High level understanding of basic computer components including operating systems, browsers, and peripherals (printers and other attached hardware) Flexible and eager to learn and work on diverse tasks as needed Thoroughly understands the payment industry, including knowledge of the industry's structure, VISA and MasterCard interchange qualification, and PCI Benefits Medical, Dental, & Vision Coverage Paid Time Off 401(k) + Match Mental Health Support & Well-Being Program Paid Maternity & Paternity Leave Education Assistance Company-funded Lifestyle Spending Account Company Overview PayTrace provides payments solutions for businesses. It was founded in 2004, and is headquartered in Spokane, Washington, USA, with a workforce of 51-200 employees. Its website is Company H1B Sponsorship PayTrace has a track record of offering H1B sponsorships, with 2 in 2025. Please note that this does not guarantee sponsorship for this specific role.