[Remote] Client Service Representative/Receptionist - Animal Care Center of Aurora - CO
Note: The job is a remote job and is open to candidates in USA. Veterinary Innovative Partners is a network of veterinarian-owned-and-operated hospitals across twelve states, seeking a dedicated Customer Service Representative/Receptionist. In this role, you will be the first point of contact for clients, providing exceptional service and support while managing appointments and administrative tasks.
Responsibilities
ā¢ Greet clients warmly and professionally, creating a welcoming and comforting atmosphere
ā¢ Schedule appointments, surgeries, and procedures, ensuring optimal utilization of veterinary staff and resources
ā¢ Answer phone calls, address client inquiries, and provide information about our services and policies
ā¢ Efficiently manage client check-ins, verifying patient information, updating records, and obtaining necessary paperwork
ā¢ Process payments accurately and provide clients with detailed invoices and receipts
ā¢ Coordinate smooth check-out processes, including scheduling follow-up appointments and providing post-operative care instructions
ā¢ Maintain accurate electronic and paper records, including patient files, appointment logs, and client communication
ā¢ Handle administrative tasks such as filing, faxing, scanning, and data entry
ā¢ Manage and update client information in the practice management software
ā¢ Provide basic information about preventive care, vaccinations, and medications
ā¢ Assist clients with completing forms, explaining treatment plans, and addressing concerns
ā¢ Collaborate effectively with veterinarians, veterinary technicians, and support staff to ensure smooth patient flow and excellent client service
ā¢ Assist in coordinating appointments, procedures, and special requests
Skills
ā¢ Excellent interpersonal and customer service skills, with a friendly and professional demeanor
ā¢ Strong communication skills, both verbal and written, for effective client interaction and team collaboration
ā¢ Ability to multitask and handle a fast-paced environment with attention to detail
ā¢ Proficiency in using computer software, including practice management systems and Microsoft Office
ā¢ Organizational skills to manage appointments, records, and administrative tasks
ā¢ Empathy and patience when dealing with clients who may be anxious or stressed about their pets' well-being
ā¢ Previous experience in customer service or reception, preferably in a veterinary or healthcare setting, is a plus
Benefits
ā¢ Health Care Plan (Medical, Dental & Vision)
ā¢ Retirement Plan (401k, IRA)
ā¢ Life Insurance (Basic, Voluntary & AD&D)
ā¢ Paid Time Off
ā¢ Paid Holidays
ā¢ Short Term & Long Term Disability
ā¢ Training & Development
ā¢ Tuition assistance
ā¢ Uniform allowance
ā¢ Discounted healthcare for personal pets
Company Overview
ā¢ Veterinary Innovative Partners is a veterinary hospital and serves on committees of veterinary associations. It was founded in undefined, and is headquartered in Fairfax Station, Virginia, USA, with a workforce of 501-1000 employees. Its website is https://vip-vet.com.
Apply Now
Apply Now
Responsibilities
ā¢ Greet clients warmly and professionally, creating a welcoming and comforting atmosphere
ā¢ Schedule appointments, surgeries, and procedures, ensuring optimal utilization of veterinary staff and resources
ā¢ Answer phone calls, address client inquiries, and provide information about our services and policies
ā¢ Efficiently manage client check-ins, verifying patient information, updating records, and obtaining necessary paperwork
ā¢ Process payments accurately and provide clients with detailed invoices and receipts
ā¢ Coordinate smooth check-out processes, including scheduling follow-up appointments and providing post-operative care instructions
ā¢ Maintain accurate electronic and paper records, including patient files, appointment logs, and client communication
ā¢ Handle administrative tasks such as filing, faxing, scanning, and data entry
ā¢ Manage and update client information in the practice management software
ā¢ Provide basic information about preventive care, vaccinations, and medications
ā¢ Assist clients with completing forms, explaining treatment plans, and addressing concerns
ā¢ Collaborate effectively with veterinarians, veterinary technicians, and support staff to ensure smooth patient flow and excellent client service
ā¢ Assist in coordinating appointments, procedures, and special requests
Skills
ā¢ Excellent interpersonal and customer service skills, with a friendly and professional demeanor
ā¢ Strong communication skills, both verbal and written, for effective client interaction and team collaboration
ā¢ Ability to multitask and handle a fast-paced environment with attention to detail
ā¢ Proficiency in using computer software, including practice management systems and Microsoft Office
ā¢ Organizational skills to manage appointments, records, and administrative tasks
ā¢ Empathy and patience when dealing with clients who may be anxious or stressed about their pets' well-being
ā¢ Previous experience in customer service or reception, preferably in a veterinary or healthcare setting, is a plus
Benefits
ā¢ Health Care Plan (Medical, Dental & Vision)
ā¢ Retirement Plan (401k, IRA)
ā¢ Life Insurance (Basic, Voluntary & AD&D)
ā¢ Paid Time Off
ā¢ Paid Holidays
ā¢ Short Term & Long Term Disability
ā¢ Training & Development
ā¢ Tuition assistance
ā¢ Uniform allowance
ā¢ Discounted healthcare for personal pets
Company Overview
ā¢ Veterinary Innovative Partners is a veterinary hospital and serves on committees of veterinary associations. It was founded in undefined, and is headquartered in Fairfax Station, Virginia, USA, with a workforce of 501-1000 employees. Its website is https://vip-vet.com.
Apply Now
Apply Now