[Remote] Client Service Representative - Outbound

Note: The job is a remote job and is open to candidates in USA. National Veterinary Associates is one of the largest and most respected communities of veterinary hospitals in the world, operating nearly 1,000 hospitals across North America. They are seeking a Client Service Representative to make outbound calls, provide friendly service, educate clients on animal wellness, and schedule veterinary appointments. Responsibilities Provide concise, friendly service for multiple veterinary hospitals Effective communication (written and verbal) with strong closing skills Communicate with clients in regard to difficult scenarios Educate clients on animal wellness Consistently schedule veterinary appointments using AVImark® Review and update client and patient data, accounting Accurately complete documents each shift Work independently in a friendly and supportive environment Provide excellent client service and telephone etiquette Achieve performance goals Other duties as assigned Skills High school diploma Basic math skills Proficient with Microsoft Office, Excel, and Word 1 year of client service experience Ability to handle multiple phone lines Professional work ethic Time management and problem-solving skills Ability to overcome objections Adapt to changing environment Must be able to work at a computer for long periods of time, including keyboard and mouse use Benefits Paid training Monthly performance incentives Company Overview At NVA General Practice, we’re on a mission to give every pet their best life. It was founded in 1996, and is headquartered in Agoura Hills, California, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship NVA General Practice has a track record of offering H1B sponsorships, with 1 in 2024, 6 in 2023, 3 in 2022, 6 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.