[Remote] Client Service Associate (level 1)

Note: The job is a remote job and is open to candidates in USA. WEX is a company focused on employee benefits and benefit administration, and they are seeking a Client Service Associate to oversee client accounts. The role involves assisting the Sr./Strategic/Principal Client Service Manager in managing client relationships, ensuring quality service delivery, and streamlining processes for efficiency. Responsibilities Assist and partner with the Sr./Strategic/Principal Client Service Manager to support client accounts Work with Sr./Strategic/Principal Client Service Manager in almost every facet as it pertains to the implementation, transition, and ongoing services Work on problems of limited scope, following standard practices and procedures to analyze situations or data and identify readily obtainable solutions Work is periodically reviewed against defined procedures or established precedents; typically receive general guidance on routine tasks and new assignments Proactively communicate status and progress of account work and issues to internal and external stakeholders Ensure all tasks are documented according to the internal guidelines and updated proactively in the internal system tracking tools to meet deliverable dates If deliverables are at risk, escalate to client delivery manager or leadership appropriately Review all client materials used for annual enrollment and ongoing administration to ensure that they are current and meet quality standards Keep clients (when appropriate), other team members and supervisor informed of progress, issues and risks for client work and task management Work with Sr./Strategic/Principal Client Service Manager and other management team members to identify training issues and suggest process improvements to streamline customer service efficiency Interface via email, virtual meetings and phone exchanges with clients in a professional and accurate manner Complete projects successfully with strict deadlines while under pressure Oversee and respond to client email distribution inboxes, questions and issues with internal team members Provide detailed internal and external communication to successfully document instruction and process Skills Minimum 1-3 years experience in the employee benefits/benefit admin industry Bachelor's degree or related field experience Proven experience supporting client relationships and delivering exceptional service Excellent verbal and written communication skills across technical and business audiences Demonstrated ability to deeply understand client business needs and translate them into strategic service plans Strong problem-solving and analytical skills, with a focus on root cause resolution and process improvement Experience coordinating cross-functional teams to drive results and maintain seamless client delivery Highly accountable and proactive—you take initiative, follow through, and ensure nothing gets dropped Benefits Health, dental and vision insurances Retirement savings plan Paid time off Health savings account Flexible spending accounts Life insurance Disability insurance Tuition reimbursement Company Overview Wex is a financial technology service provider for fleet, travel and healthcare industries. It was founded in 1983, and is headquartered in Portland, Maine, USA, with a workforce of 5001-10000 employees. Its website is