[Remote] Client Relations Coordinator

Note: The job is a remote job and is open to candidates in USA. Stoneside Blinds & Shades has been transforming homes and delighting customers for over 16 years. As a Client Relations Coordinator, you will be responsible for taking inbound phone calls from potential customers, answering their questions, and scheduling in-home design consultations with the sales team. Responsibilities Be the welcoming first voice our customers hear when scheduling installations, service appointments, and design consultations based on availability and team capacity Maintain accurate and up-to-date appointment records in NetSuite and other scheduling platforms Follow up with prospective clients via outbound calls on web form inquiries and other lead sources Manage scheduling requests across multiple channels, including phone, chat, and email Communicate with clients, installers, and designers to confirm, reschedule, or adjust appointments as needed Deliver exceptional customer service by ensuring clients are informed and prepared for upcoming appointments Support field teams by resolving scheduling conflicts and handling last-minute changes efficiently Maintain scheduling documentation, reports, and related administrative records Collaborate cross-functionally with Customer Service, Operations, and Field Teams to meet scheduling needs Identify and contribute to process improvements that enhance scheduling accuracy and efficiency Skills Align with our mission and values and want to be part of a team where everyone loves their job Friendly, positive, and customer-focused demeanor Strong organizational skills with the ability to manage multiple priorities effectively Excellent verbal and written communication skills High attention to detail with a commitment to accuracy Proven ability to consistently deliver a 5-star customer experience Comfortable learning and using new technology and systems Ability to prioritize tasks and adapt quickly to scheduling changes Strong problem-solving skills with the ability to thrive in a fast-paced environment Must have reliable, high-speed internet access suitable for a remote work environment Benefits Excellent health, dental, and vision insurance Short-term and long-term disability coverage Generous paid time off and paid holidays 401(k) with employer match Supportive, people-first company culture Employee Assistance Program (EAP) Participation in our Gain Share Program Company Overview Stoneside Blinds & Shades is the nation’s fastest growing custom window coverings company. It was founded in 2009, and is headquartered in Denver, Colorado, USA, with a workforce of 51-200 employees. Its website is