[Remote] Client Experience Specialist ( West Coast)

Note: The job is a remote job and is open to candidates in USA. OnPay is a fast-growing software company headquartered in Atlanta, offering a modern cloud-based payroll, HR, and benefits solution for small to midsize businesses. The Client Experience Specialist role involves providing Tier 1 customer support, troubleshooting client issues, and ensuring comprehensive documentation of client interactions to deliver exceptional customer experiences.ResponsibilitiesProvide Tier 1 customer supportLearn and navigate OnPay systems in order to respond to client issuesProvide our clients with support regarding the resolution of issues via the online portal, phone, and chatEffectively troubleshoot problems and identify solutions for clients as well as internal teamsRespond to client inquiries promptly and professionallyEnsure that documentation of client issues and resolution are comprehensive and professionalAsk relevant questions to define the root cause of a problem and generate solutionsSkills1-2 years of customer service experienceExcellent customer service skillsRespond promptly and professionally to customer inquiriesMust be coachable and willing to learnAbility to manage multiple tasks simultaneouslyDesires to make a meaningful impact at a fast-growing, exciting companySuperior interpersonal skills with the ability to work with various types of clientsSelf-starter, sense of urgencyDetail-oriented and very organizedGreat listener while showing attentiveness, flexibility, patience, and empathyExcellent written and verbal communicationPrevious experience in the Payroll Industry or relatedCollege experience (degree strongly preferred)Excellent written and verbal communicationXero and QuickBooks knowledgeBenefits4 weeks PTO + paid holidaysMedical/Dental/VisionShort- & Long-Term DisabilityLife InsuranceFertility BenefitsParental Leave401(k) with company matchCompany OverviewOnPay is an HR software company that provides payroll, human resources, and benefits solutions for small and medium-sized businesses. It was founded in 2009, and is headquartered in Atlanta, Georgia, USA, with a workforce of 51-200 employees. Its website is https://onpay.com.



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