[Remote] Client Experience Advocate

Note: The job is a remote job and is open to candidates in USA. Predictive Strategies is a growing national facial aesthetics practice seeking an experienced Client Experience Advocate to serve as the first point of contact for prospective patients. This remote, consultative sales role focuses on relationship-building and guiding individuals toward scheduling consultations without discussing medical details.ResponsibilitiesEngage with prospective patients by phone as the initial point of contactBuild trust-based relationships through thoughtful, one-on-one conversationsUse open-ended questions and active listening to understand goals, concerns, and readinessEducate individuals on the consultation process and next steps (non-clinical only)Inspire confidence and excitement around scheduling a consultation, without pressureManage inbound, form-based leads and conduct outbound follow-up (no cold calling)Maintain accurate documentation and follow-up in the CRM systemDemonstrate resilience and consistency across varied conversation outcomesSkillsProven success in consultative or relationship-based sales, advisory, or client-facing rolesTeaching, coaching, counseling, or mentoring backgrounds have translated particularly well into success in this positionComfortable conducting meaningful conversations by phone rather than using scriptsConfident, emotionally intelligent communicatorConsultative, relationship-driven, and outcome-awareComfortable guiding conversations toward next stepsPatient, empathetic, and respectful when discussing personal topicsResilient and adaptable when outcomes are not immediateOrganized, reliable, and self-motivated in a remote environmentMaintain accurate documentation and follow-up in the CRM systemDemonstrate resilience and consistency across varied conversation outcomesExperience with CRM or client management toolsHealthcare or aesthetics experience is not required but helpful; training will be providedBenefitsBonus based on performanceFlexible scheduleTraining & developmentPerformance-based incentives tied to completed consultationsOngoing training and developmentSupportive, physician-led organizationCompany OverviewPredictive Strategies is a behavioral marketing company that uses data intelligence to understand consumer segments. It was founded in undefined, and is headquartered in Bloomfield Hills, Michigan, USA, with a workforce of 11-50 employees. Its website is https://predictivestrategies.com.



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