[Remote] Client Billing CSSR - Remote

Note: The job is a remote job and is open to candidates in USA. Labcorp is seeking a Client Customer Service Support Representative to join their team. This role involves managing inbound and outbound calls, resolving denied claims, and ensuring a world-class customer experience in Revenue Cycle Management (RCM). The ideal candidate will work with various stakeholders to address client needs accurately and efficiently.ResponsibilitiesManage inbound and outbound calls in a timely manner averaging 50-60 calls per dayFollow approved standard operating procedures (SOP’s) to update and provide necessary information to resolve denied claimsEvaluate current policies and SOP’s and give recommendations for process improvementsHandle sensitive information in a confidential mannerReading and understanding of explanation of benefits or correspondenceDocument all accounts ensuring guidelines and regulations are followedCommunicate via telephone with a physician, insurance company and patientsSkillsHigh School Diploma or GED equivalent1 year or more Customer Service experience1 year or more high-volume call experience1 year or more healthcare or medical experienceBenefitsMedicalDentalVisionLifeSTD/LTD401(k)Paid Time Off (PTO) or Flexible Time Off (FTO)Tuition ReimbursementEmployee Stock Purchase PlanCompany OverviewFortrea is a provider of comprehensive Phase I through IV clinical trial management, clinical pharmacology, patient access solutions. It was founded in 2023, and is headquartered in Durham, North Carolina, USA, with a workforce of 10001+ employees. Its website is https://www.fortrea.com.Company H1B SponsorshipFortrea has a track record of offering H1B sponsorships, with 14 in 2025, 25 in 2024, 6 in 2023. Please note that this does not guarantee sponsorship for this specific role.



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