[Remote] Claims Analyst (Virtual, Ottawa, ON)

Note: The job is a remote job and is open to candidates in USA. Sirva is a leading global relocation management and moving services company. The Claims Analyst will be responsible for settling cargo claims, managing customer expectations, and performing thorough investigations to determine liability and chargeback appropriate parties based on findings.ResponsibilitiesVerify and investigate all aspects of the claim to ensure legal liability of the settlement is established and accountable parties are identified and notified.Utilize all contract paperwork, contract agreements, repair firm assessments, and customer communication in the assessment of liability and the investigation of the claim. Maintain precise records of all aspects of the move to support approvals and or denials decisions.Instruct repair firms to provide the necessary inspection and repair reports to ensure a precise and timely settlementAssess the value of claimed items, evaluate repair alternatives versus cash-out options, and distinguish between pre-existing damage and transit-related damage.Review the carrier's liability and present a settlement proposal to the customer.Negotiate any disputes regarding the initial offer and finalize the settlement. All settlements must comply with legal carrier liability and adhere to the contractual terms of the moveVarious projects as assignedSkillsMinimum 1-3 years in Claims or Customer Service settingExcellent verbal, written, and problem-solving skillsPersonal Computer experience required, including Microsoft Word and ExcelMust be organized and able to multi-taskAssociate or Bachelor's degree preferredBenefitsComprehensive benefits package that includes choice of two Medical plans and two dental plansRetirement plan, RRSP employer match (after 1 year)Life & Disability InsuranceAnd moreCompany OverviewSIRVA provides mobility & relocation services to corporate customers, individual consumers, and military and government agencies worldwide. It was founded in 1998, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is https://www.sirva.com.



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