Remote Chat Support Specialist - Full-Time Opportunity with Competitive Salary and Benefits
Join Our Team: Revolutionizing Vision Care with Exceptional Customer Service
At SeekWell, the parent company of 1-800 Contacts, Luna, and Hello Eyes, we're on a mission to simplify the process of getting the vision care people need. With a legacy of innovation and customer-centricity, we're expanding our team and inviting talented individuals to join us as a Homeoffice Chat Support Specialist. This role is a fantastic opportunity to be part of a dynamic, award-winning culture that prioritizes employee growth and customer satisfaction.
About Us
SeekWell is a leading player in the vision care industry, driven by a commitment to making a positive impact on people's lives. Our companies have been at the forefront of innovation, pushing boundaries to provide exceptional customer experiences. As a KKR-owned company, we have the resources and expertise to continue developing pioneering products and services that delight consumers and professionals alike.
Why You'll Love This Job
As a Chat Support Specialist, you'll be an integral part of our customer service team, providing top-notch support to our customers via live chat. You'll have the opportunity to work in a fast-paced, dynamic environment where no two conversations are the same. Our team is known for going above and beyond to WOW our customers, and we're looking for talented individuals to join our ranks.
Key Responsibilities
Answer 2-3 incoming chats using LiveEngage (LivePerson) platform, providing timely and effective support to customers
Consult customers on enhancing the value of their contact lens purchase, identifying opportunities to upsell or cross-sell relevant products
Proactively communicate and engage with your manager and team members to ensure success in a virtual work environment
Provide exceptional customer service, resolving problems and creating a positive customer experience
Maintain high performance metrics, including revenue per call, quality, availability, and dependability
Embody our company values: Big Hearted, Unconventional, Tenacious, and Better Together
What You'll Need
Essential Qualifications
High school diploma or equivalent experience
2-3 years minimum customer service experience, preferably in a chat or call center environment
Great typing skills (at least 40 words per minute) and technical proficiency
Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
Positive, driven, and solution-oriented mentality
Ability to show up to work on time and work your scheduled shift
Preferred Qualifications
Previous experience in a vision care or healthcare-related industry
Familiarity with LiveEngage (LivePerson) or similar chat platforms
Excellent communication and problem-solving skills
Ability to work in a fast-paced environment and adapt to changing priorities
What We Offer
Competitive Compensation and Benefits
Starting base pay: $15.00 per hour + bonus potential of up to $6/hr
Monthly performance bonuses for those who qualify
Amazing medical, dental, and vision coverage
401(k) match
Free eye exams for your immediate family and dependents
Deep discounts on contact lenses, glasses lenses, and glasses frames
Tuition reimbursement for eligible courses
Career Growth and Development
Ownership of your development with support from leaders dedicated to fostering growth
Bi-annual performance reviews to help you stay on track and achieve your goals
Opportunities for advancement within the company
Work Environment and Culture
We're committed to creating a safe, respectful, and inclusive work environment that values diversity and promotes equality. As a remote worker, you'll have the flexibility to work from home while still being part of a dynamic team. Our company culture is built on the principles of being Big Hearted, Unconventional, Tenacious, and Better Together.
Ready to Join Us?
If you're a motivated and customer-focused individual looking for a new challenge, we want to hear from you! Our simple application process makes it easy to get started. Click apply now, and we'll be in touch soon to discuss this exciting opportunity further.
Approved remote working locations (permanent residence): Arizona, Florida, Idaho, Nevada, North Carolina, Texas, Utah, Virginia
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Apply Now
At SeekWell, the parent company of 1-800 Contacts, Luna, and Hello Eyes, we're on a mission to simplify the process of getting the vision care people need. With a legacy of innovation and customer-centricity, we're expanding our team and inviting talented individuals to join us as a Homeoffice Chat Support Specialist. This role is a fantastic opportunity to be part of a dynamic, award-winning culture that prioritizes employee growth and customer satisfaction.
About Us
SeekWell is a leading player in the vision care industry, driven by a commitment to making a positive impact on people's lives. Our companies have been at the forefront of innovation, pushing boundaries to provide exceptional customer experiences. As a KKR-owned company, we have the resources and expertise to continue developing pioneering products and services that delight consumers and professionals alike.
Why You'll Love This Job
As a Chat Support Specialist, you'll be an integral part of our customer service team, providing top-notch support to our customers via live chat. You'll have the opportunity to work in a fast-paced, dynamic environment where no two conversations are the same. Our team is known for going above and beyond to WOW our customers, and we're looking for talented individuals to join our ranks.
Key Responsibilities
Answer 2-3 incoming chats using LiveEngage (LivePerson) platform, providing timely and effective support to customers
Consult customers on enhancing the value of their contact lens purchase, identifying opportunities to upsell or cross-sell relevant products
Proactively communicate and engage with your manager and team members to ensure success in a virtual work environment
Provide exceptional customer service, resolving problems and creating a positive customer experience
Maintain high performance metrics, including revenue per call, quality, availability, and dependability
Embody our company values: Big Hearted, Unconventional, Tenacious, and Better Together
What You'll Need
Essential Qualifications
High school diploma or equivalent experience
2-3 years minimum customer service experience, preferably in a chat or call center environment
Great typing skills (at least 40 words per minute) and technical proficiency
Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
Positive, driven, and solution-oriented mentality
Ability to show up to work on time and work your scheduled shift
Preferred Qualifications
Previous experience in a vision care or healthcare-related industry
Familiarity with LiveEngage (LivePerson) or similar chat platforms
Excellent communication and problem-solving skills
Ability to work in a fast-paced environment and adapt to changing priorities
What We Offer
Competitive Compensation and Benefits
Starting base pay: $15.00 per hour + bonus potential of up to $6/hr
Monthly performance bonuses for those who qualify
Amazing medical, dental, and vision coverage
401(k) match
Free eye exams for your immediate family and dependents
Deep discounts on contact lenses, glasses lenses, and glasses frames
Tuition reimbursement for eligible courses
Career Growth and Development
Ownership of your development with support from leaders dedicated to fostering growth
Bi-annual performance reviews to help you stay on track and achieve your goals
Opportunities for advancement within the company
Work Environment and Culture
We're committed to creating a safe, respectful, and inclusive work environment that values diversity and promotes equality. As a remote worker, you'll have the flexibility to work from home while still being part of a dynamic team. Our company culture is built on the principles of being Big Hearted, Unconventional, Tenacious, and Better Together.
Ready to Join Us?
If you're a motivated and customer-focused individual looking for a new challenge, we want to hear from you! Our simple application process makes it easy to get started. Click apply now, and we'll be in touch soon to discuss this exciting opportunity further.
Approved remote working locations (permanent residence): Arizona, Florida, Idaho, Nevada, North Carolina, Texas, Utah, Virginia
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Apply Now