[Remote] Care Support Representative

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is an organization operating in the mental health care sector, focusing on improving access to care for patients through strategic partnerships. The Care Support Representative is responsible for managing daily interactions with providers and partners, ensuring prompt resolution of non-clinical service inquiries to enhance patient access and provider satisfaction.ResponsibilitiesRespond to phone, email, and chat inquiries with professionalism and accuracyEscalate or triage complex issues to the appropriate internal teamsPractice active listening and patience with all customers and partnersCollaborate with internal departments to gather necessary information and provide assistanceResolve routine and complex service issues efficientlyMaintain detailed records of interactions and perform additional duties as requiredSkillsExperience in customer-facing roles (e.g., call centers, pharmacies, medical offices, or fast-paced startups)Service-oriented mindset with empathy and clear, kind communication skillsProactive problem-solving abilities and the capacity to take initiativeAbility to adapt in a semi-structured, dynamic, and fast-moving environmentEffective oral and written communication skills, maintaining composure under challengeCapability to handle inbound calls, assess problems, and provide thoughtful solutionsA passion for supporting mental health care access and making a positive impactBA/BS degree preferredBenefitsFully paid comprehensive health care (medical, dental, and vision)401(k) planLife insurance and short/long-term disability coveragePet insurance15 days paid vacation, 3 paid personal days, and 3 paid sick daysPaid holidays and parental leaveRemote work optionAdditional memberships and professional perksCompany OverviewRemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is https://remotehunter.com/.



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