Remote Care Navigator

Remote Care Navigator - Help Members Access the Support They Deserve Full-Time | Monday-Friday, 9:30 AM-6:00 PM EST Pay: $21-$23/hour (based on experience) Start Date: October 16th or 20th Duration: 6-month contract-to-hire Employment Type: Contract through Medix Location: 100% Remote (equipment provided) About the Opportunity Medix is partnering with a rapidly growing healthcare organization that's improving lives by connecting members with the care, nutrition, and resources they need to stay healthy. We're looking for Remote Case Managers / Care Navigators who are compassionate, tech-savvy, and ready to make a difference. You'll spend your day reaching out to members, learning about their needs, and helping them understand their benefits and care options. This is a great fit for someone who enjoys meaningful conversations and thrives in a structured remote setting. What You'll Be Doing • Make a high volume of outbound calls to members each day to complete assessments and discuss benefit eligibility. • Engage members in meaningful conversations to identify needs and connect them with the right support or programs. • Accurately document all interactions and updates in internal systems. • Work closely with team members to coordinate benefits, referrals, and service plans. • Maintain confidentiality and follow all HIPAA and company policies. What We're Looking For Must-Haves: • Strong technology skills and ability to navigate multiple systems. • Excellent verbal communication and active listening skills. • Quiet, distraction-free home workspace. • Comfortable engaging with members over the phone for extended periods. Nice to Have: • Bilingual in Spanish is a huge plus! Soft Skills: • Empathetic, patient, and able to connect with diverse members. • Persistent and motivated to help others. • Strong communicator and team player. Why You'll Love It Here • 100% remote - equipment provided. • You'll be supporting individuals who often don't get the help they deserve. • Collaborative, mission-driven team environment. • Opportunity to go permanent after the initial contract period. If you're passionate about helping others and want to be part of a growing healthcare organization that values compassion, communication, and impact - we'd love to meet you. For California Applicants: We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA). This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients. Company DescriptionHere at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine. Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us? Apply tot his job