Remote Care Coordinator - Remote - $20/hour, 100% Work from Home!
Remote Care Coordinator
Are you looking to expand your skillsets in the healthcare industry working for a Fortune 500 company? Personalized service and creative solutions executed through a flexible technology platform means providers are more confident in prescribing drugs, patients can more quickly obtain and complete therapy, and manufacturers can directly access more actionable insight than... ever before.
Key Responsibilities - Remote Care Coordinator
Responsible for efficiently processing inbound faxes and accurately entering data
Responsible for handling inbound and outbound calls, with ability to determine needs and provide one call resolution
Responsible for reporting Adverse Events within the required timeframe
Create and complete accurate referrals and applications and keep updated on policy or procedural changes
Investigate and resolve patient/physician inquiries and concerns in a timely manner
Enter detailed information into company proprietary software while conversing via telephone
Place outbound phone calls for patient follow ups or confirmations
Demonstrate superior customer support talents
Interact with the patient referral sources to process new applicants
Steward patient accounts from initial contact through final approval/denial
Prioritize multiple, concurrent assignments and work with a sense of urgency
Maintaining quality and providing an empathetic and supportive experience to the patient by controlling the patient conversation, educating the caller as they provide effective and efficient strategies and processes
Education and Experience - Remote Care Coordinator
High School diploma or equivalent preferred
2-4 years Care Coordinator experience and/or training desired
Or equivalent combination of education and experience in the pharmaceutical industry
Experience should include knowledge of practices and procedures commonly used in a call center or customer service environment
Knowledge in insurance billing methods and general pharmacy operations, preferred
Ability to utilize all systems for maximum efficiencies (Word, Excel, MS Outlook, company proprietary software - ConnectSource, telephone and call center software)
Manage a high level of productivity, preferred
Ability to multitask while conversing, preferred
Benefits and Pay - Remote Care Coordinator
Starting pay rate of $20/hour
Monday through Friday schedule that varies between 7 a.m.-7 p.m. Central Standard Time Zone
Opportunity for advancement and growth
Generous benefits including medical insurance, life insurance, and dental reimbursement
About InnoSource
InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.
Pre-Employment Checks
If offered a position, we will run a criminal background check, drug screen, employment and education verification in accordance with all applicable laws.
Case Management / Case Management / Case Management / Case Management / Case Management / Human Services / Human Services / Customer Service / Customer Service / Customer Service
By Submitting this application/form you are opting-in/signing up for texts, you consent to receive communication via text messages from InnoSource, Inc. at the number provided, including messages sent by an auto dialer. Message and data rates may apply. Message frequency varies. Privacy Policy and Terms.
Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran
CID626
Apply Now
Are you looking to expand your skillsets in the healthcare industry working for a Fortune 500 company? Personalized service and creative solutions executed through a flexible technology platform means providers are more confident in prescribing drugs, patients can more quickly obtain and complete therapy, and manufacturers can directly access more actionable insight than... ever before.
Key Responsibilities - Remote Care Coordinator
Responsible for efficiently processing inbound faxes and accurately entering data
Responsible for handling inbound and outbound calls, with ability to determine needs and provide one call resolution
Responsible for reporting Adverse Events within the required timeframe
Create and complete accurate referrals and applications and keep updated on policy or procedural changes
Investigate and resolve patient/physician inquiries and concerns in a timely manner
Enter detailed information into company proprietary software while conversing via telephone
Place outbound phone calls for patient follow ups or confirmations
Demonstrate superior customer support talents
Interact with the patient referral sources to process new applicants
Steward patient accounts from initial contact through final approval/denial
Prioritize multiple, concurrent assignments and work with a sense of urgency
Maintaining quality and providing an empathetic and supportive experience to the patient by controlling the patient conversation, educating the caller as they provide effective and efficient strategies and processes
Education and Experience - Remote Care Coordinator
High School diploma or equivalent preferred
2-4 years Care Coordinator experience and/or training desired
Or equivalent combination of education and experience in the pharmaceutical industry
Experience should include knowledge of practices and procedures commonly used in a call center or customer service environment
Knowledge in insurance billing methods and general pharmacy operations, preferred
Ability to utilize all systems for maximum efficiencies (Word, Excel, MS Outlook, company proprietary software - ConnectSource, telephone and call center software)
Manage a high level of productivity, preferred
Ability to multitask while conversing, preferred
Benefits and Pay - Remote Care Coordinator
Starting pay rate of $20/hour
Monday through Friday schedule that varies between 7 a.m.-7 p.m. Central Standard Time Zone
Opportunity for advancement and growth
Generous benefits including medical insurance, life insurance, and dental reimbursement
About InnoSource
InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.
Pre-Employment Checks
If offered a position, we will run a criminal background check, drug screen, employment and education verification in accordance with all applicable laws.
Case Management / Case Management / Case Management / Case Management / Case Management / Human Services / Human Services / Customer Service / Customer Service / Customer Service
By Submitting this application/form you are opting-in/signing up for texts, you consent to receive communication via text messages from InnoSource, Inc. at the number provided, including messages sent by an auto dialer. Message and data rates may apply. Message frequency varies. Privacy Policy and Terms.
Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran
CID626
Apply Now