[Remote] Care Advisor - Remote

Note: The job is a remote job and is open to candidates in USA. Function Health is dedicated to early cancer detection through AI-powered MRI technology. As a Care Advisor, you will ensure a seamless member experience by managing backend operations and facilitating communication between members and clinical teams, while also driving process improvements and operational excellence.ResponsibilitiesExecute and manage all backend operational tasks required to move members through the Ezra process efficientlyPartner with sites to ensure members are scheduled, paperwork is ready, and radiology reports and images are retrieved promptly when they are readyThoroughly understand and apply Ezra's standard operating procedures to ensure high-quality service delivery and document best practices for consistent execution across the teamContinuously seek ways to eliminate manual tasks and improve operational efficiency and member satisfactionServe as the main point of contact for Ezra members should they have any difficulties throughout the member journeyProactively contact members to secure any missing medical information before their scan appointmentAct as the liaison for any site issues that arise, facilitating quick and effective resolutionWork closely with the clinical team to ensure seamless handoffs and information flowContribute to product development by identifying opportunities for improvements and reporting issues encountered during daily operationsSkills1-5 years in a customer service and operations roleBachelor's or HigherOperational Excellence: Strong process management and execution skills with proven ability to handle complex, multi-step workflows efficiently and accuratelyService Excellence: Excellent customer service and communication skills. Proven ability to build and maintain strong customer relationshipsExceptional Interpersonal Skills: Highly empathetic and able to understand and respond to the needs of customers. Resourceful and proactive in addressing customer needs and operational challengesStrong Organizational Skills: Detail-oriented with excellent organizational and time-management abilities, allowing you to effectively multitask and manage multiple priorities simultaneouslyProblem-Solving & Process Improvement: Analytical mindset with demonstrated ability to identify inefficiencies, propose solutions, and implement process improvements. Resourceful and proactive in addressing operational challengesTechnical Proficiency: Comfortable with technology and able to quickly learn new systems and processes. Ability to identify technical issues and contribute to product development discussionsHealthcare Background: Familiarity with a medical environment is a plusBenefitsStock options.Comprehensive health, dental, and vision plans for you and your family.Flexible work environment.Team off-sites and wellness initiatives.Competitive vacation policy.A culture that emphasizes continuous learning and personal growth.Company OverviewFunction Health is a health platform offering lab tests to help individuals monitor their health. It was founded in 2022, and is headquartered in Austin, Texas, USA, with a workforce of 11-50 employees. Its website is https://www.functionhealth.com.



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