[Remote] Call for Release - Customer Service Representative (Northeast) Remote

Note: The job is a remote job and is open to candidates in USA. Copart, Inc. is a technology leader and the premier online vehicle auction platform globally. We are seeking a detail-oriented Customer Service Representative to coordinate the release and pickup of vehicles, ensuring accurate updates and providing outstanding customer service in a fast-paced remote environment.ResponsibilitiesReach out to body shops to confirm vehicle pick-up details and obtain vehicle release authorizationTalk to vehicle owners to get necessary releases, arrange for transport (including 3-way calls with shops or tow companies if needed), and help with personal item removalUse the “DeCode This” tool to search VINs and gather the necessary vehicle informationStay organized by keeping accurate notes in the system about each vehicle and all interactionsMeet daily performance goals, including making 100+ calls a day and processing 60+ live lots dailyParticipate in weekly team meetings via Teams, where we’ll stay connected and collaborateFollow all Copart policies and guidelines to ensure quality and consistency in your workHelp out with other tasks or assist teammates as neededPerform other duties as assigned by managementSkillsMinimum of one year office support experience in a customer service roleHigh school diploma or GEDGreat communication skills – you're comfortable speaking on the phone and writing clear, concise messagesTyping speed of 45 WPM and familiarity with basic 10-keyProficiency in Microsoft Office Suite (Word, Excel, Outlook)Strong attention to detail, great problem-solving skills, and the ability to multitaskA professional virtual appearance with a quiet, distraction-free workspaceMust be able to work occasional overtimeBilingual skills are a plusBenefitsMedical/Dental/Vision401k plus a company matchESPP - Employee Stock Purchase PlanEAP - Employee Assistance Program (no cost to you)Vacation & Sick payPaid Company HolidaysLife and AD&D InsuranceDiscountsMedical/Dental/Vision401k plus a company matchESPP - Employee Stock Purchase PlanEAP - Employee Assistance Program10 Vacation days per year7 Paid Company HolidaysLife and AD&D InsuranceCompany OverviewCopart is a Vehicle auctioning company traded on NASDAQ with ticket CPRT. It owns it's own yards and maintenance personel. It was founded in 1982, and is headquartered in Fairfield, California, USA, with a workforce of 5001-10000 employees. Its website is http://www.copart.com.



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