Remote Call Center Specialist - Aetna Medicaid

We are seeking a highly skilled and customer-focused Remote Call Center Specialist to join our team at Workwarp, working with Aetna Medicaid. As a key member of our team, you will provide exceptional phone support to Aetna Medicaid members and providers, ensuring a seamless and positive experience. Job Summary: Location: Remote Competitive salary and comprehensive benefits package Immediate openings available Opportunity to work with a leading healthcare company Key Responsibilities: Respond to inbound calls from members and providers, addressing questions and concerns regarding benefits, eligibility, services, and more Provide accurate and timely information, ensuring a high level of customer satisfaction Utilize rapid internet connectivity with secure access through an ethernet connection (Wi-Fi not allowed) Participate in comprehensive training and utilize provided equipment to perform job duties Requirements: Excellent verbal and written communication skills, with the ability to effectively interact with members and providers Strong performance standards, attendance requirements, and call quality objectives Ability to work independently from home with minimal supervision Preferred Qualifications: Experience working in a call center environment Familiarity with Medicaid and Medicare Benefits: Comprehensive health insurance, including medical, dental, and vision plans Wellness programs and initiatives to promote employee health and well-being 401(k) plan with company match Life insurance and disability benefits Paid time off, including holidays, vacation days, and sick leave Tuition assistance and professional development opportunities Employee Assistance Program (EAP) and flexible work arrangements Employee discounts and wellness reimbursements If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Apply now and join our team as a Remote Call Center Specialist! and take the first step towards a rewarding career with Workwarp and Aetna Medicaid. Apply for this job