Remote Call Center Representative (Part-Time) - Deliver Exceptional Customer Experiences
Join our dynamic team as a Part-time Call Center Representative, working from the comfort of your own home, and play a vital role in providing top-notch customer service to our clients. We're seeking a highly skilled and motivated individual to join our remote team, working Sunday through Saturday, 5 PM - 12 AM PST. As a Call Center Representative, you will be the primary point of contact for our clients' customers, ensuring that every interaction is handled with empathy, positivity, and a willingness to meet their needs.
In this role, you will utilize your excellent communication skills to engage with leads through various channels, including SMS, email, and inbound/outbound phone calls. Your goal will be to qualify or un-qualify leads for our customers, providing accurate and timely information, and connecting them with our clients when necessary. If you're a customer-focused individual with a strong work ethic and a passion for delivering exceptional service, we encourage you to apply.
Key Responsibilities:
Input leads' responses, notes, and disposition statuses into assigned incoming lead profiles
Utilize systems to gather and confirm information prompted by incoming SMS, email, and calls
Provide exceptional customer service, active listening, and verbal and written communication skills while working independently in a virtual environment
Read and comprehend previous "Lead to Concierge" interactions to accurately continue the conversation and determine a qualified or unqualified lead
Coordinate and confirm incoming leads that inquire about national services provided by our clients
Accurately document all conversations according to standard operating procedures in our console
Thoroughly follow client and department standards and system procedures
Display a team-minded attitude with the ability to adapt and embrace change to fit business needs
Thrive in an ever-growing and ever-changing environment
Requirements:
High school diploma or equivalent required
Minimum 6 months of previous experience working in customer service required
Remote contact center experience is a plus
Ability to type 30 WPM required
Must be able to work an assigned schedule during business hours window of Sunday - Saturday 5:00pm - 12:00am Pacific Time, including weekends and holidays
Must be able to attend training full-time for the first 2 weeks from 7am-4pm Pacific Time
Excellent verbal and written communication skills with attention to accuracy and grammar
Strong ability to overcome objections, de-escalate negative responses, and be genuinely empathetic while in conversation with leads
Ability to work in a remote environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate for extended periods of time
Must be detail-oriented, exhibit time management skills, and ability to work with co-workers remotely
What We Offer:
Competitive salary, commensurate with experience
Opportunity to work with a dynamic and growing company
Remote work environment with flexible scheduling
Comprehensive training program to ensure your success
Collaborative and supportive team environment
How to Apply:
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and a cover letter, to Apply Now. We can't wait to hear from you!
We Encourage You to Apply!
Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.
Verse.ai is committed to the full inclusion of all qualified individuals. As part of this commitment, Verse.io will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact People & Culture at [email protected].
We are Verse, and we don't just accept differences — we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. All candidates for hire, promotion, and performance are evaluated on the basis of merit alone.
Apply Now
In this role, you will utilize your excellent communication skills to engage with leads through various channels, including SMS, email, and inbound/outbound phone calls. Your goal will be to qualify or un-qualify leads for our customers, providing accurate and timely information, and connecting them with our clients when necessary. If you're a customer-focused individual with a strong work ethic and a passion for delivering exceptional service, we encourage you to apply.
Key Responsibilities:
Input leads' responses, notes, and disposition statuses into assigned incoming lead profiles
Utilize systems to gather and confirm information prompted by incoming SMS, email, and calls
Provide exceptional customer service, active listening, and verbal and written communication skills while working independently in a virtual environment
Read and comprehend previous "Lead to Concierge" interactions to accurately continue the conversation and determine a qualified or unqualified lead
Coordinate and confirm incoming leads that inquire about national services provided by our clients
Accurately document all conversations according to standard operating procedures in our console
Thoroughly follow client and department standards and system procedures
Display a team-minded attitude with the ability to adapt and embrace change to fit business needs
Thrive in an ever-growing and ever-changing environment
Requirements:
High school diploma or equivalent required
Minimum 6 months of previous experience working in customer service required
Remote contact center experience is a plus
Ability to type 30 WPM required
Must be able to work an assigned schedule during business hours window of Sunday - Saturday 5:00pm - 12:00am Pacific Time, including weekends and holidays
Must be able to attend training full-time for the first 2 weeks from 7am-4pm Pacific Time
Excellent verbal and written communication skills with attention to accuracy and grammar
Strong ability to overcome objections, de-escalate negative responses, and be genuinely empathetic while in conversation with leads
Ability to work in a remote environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate for extended periods of time
Must be detail-oriented, exhibit time management skills, and ability to work with co-workers remotely
What We Offer:
Competitive salary, commensurate with experience
Opportunity to work with a dynamic and growing company
Remote work environment with flexible scheduling
Comprehensive training program to ensure your success
Collaborative and supportive team environment
How to Apply:
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and a cover letter, to Apply Now. We can't wait to hear from you!
We Encourage You to Apply!
Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.
Verse.ai is committed to the full inclusion of all qualified individuals. As part of this commitment, Verse.io will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact People & Culture at [email protected].
We are Verse, and we don't just accept differences — we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. All candidates for hire, promotion, and performance are evaluated on the basis of merit alone.
Apply Now