[Remote] Call Center Premium Accounting Coordinator

Note: The job is a remote job and is open to candidates in USA. Ryan Specialty is a leading international specialty insurance firm providing innovative solutions for insurance brokers, agents, and carriers. The Call Center Premium Accounting Coordinator is responsible for providing high-quality customer service, resolving customer inquiries, and supporting the Premium Accounting team with various tasks and projects. Responsibilities Provide high-quality customer service to all internal and external customers via our call center Independently resolve customer inquiries timely and accurately while building and maintaining strong relationships with all customer groups Complete processes and maintain appropriate records according to all relevant standard operating procedures and internal controls Identify trends and propose process and system improvements Support the ASR Supervisor, Team Lead, Premium Accounting associates, and other functional teams with service issues and perform other tasks or projects, as needed Skills Experience in premium accounting, customer service, brokerage, or other insurance-related function is preferred Demonstrated ability to manage multiple priorities in a high-volume position, deliver timely and accurate work products with a customer service focus, and respond with a sense of urgency Organizational skills, problem solving, analytical skills, and customer service focus Ability to work in a remote team environment with a strong teamwork and communication skills. Must demonstrate willingness to help the larger team meet goals and responsibilities Excellent oral and written communication skills and attention to detail Proficiency in Microsoft Office Suite Benefits Paid time off for company holidays Vacation Sick and personal days Paid parental leave Mental health services Company Overview Ryan Specialty is an insurance firm that provides solutions for brokers, agents, and insurance carriers. It was founded in 2010, and is headquartered in Chicago, Illinois, USA, with a workforce of 5001-10000 employees. Its website is Company H1B Sponsorship Ryan Specialty has a track record of offering H1B sponsorships, with 7 in 2025, 5 in 2024, 1 in 2023. Please note that this does not guarantee sponsorship for this specific role.