Remote Call Center Agent - Make a Difference in Healthcare Support
Join our team as a Full-Time Remote Call Center Agent and embark on a rewarding career journey! At VECRA, we're committed to delivering exceptional support to the Maryland Health Benefits Exchange, and we're seeking talented individuals like you to join our mission. As a remote Call Center Agent, you'll have the opportunity to work from the comfort of your own home, providing top-notch assistance to Maryland consumers regarding their healthcare benefits.
As a valued member of our team, you'll enjoy a competitive salary of $16.63 per hour, comprehensive benefits, and a dynamic work environment that fosters growth and development. Our total rewards package includes paid holidays, paid time off, medical and dental insurance, and more. If you're passionate about making a real impact, we encourage you to apply for this exciting opportunity.
About VECRA: We're a service-disabled veteran-owned small business (SDVOSB), woman-owned small business (WOSB), and minority business enterprise (MBE) consulting firm dedicated to driving growth, transforming businesses, and innovating breakthrough ideas. Our core values are built on being Vigilant, Efficient, Collaborative, Responsive, and Accurate.
Job Description: As a Remote Call Center Agent, you'll be responsible for answering incoming calls from consumers, tracking and documenting inquiries, and completing associated tasks according to established guidelines. You'll also assist consumers with changes to their existing applications, reset passwords, and check application status. Our ideal candidate is a fast learner, punctual, and self-reliant, with excellent computer skills and the ability to multitask.
Key Responsibilities:
Answer incoming calls from consumers and provide support regarding healthcare benefits
Track and document all inquiries using applicable systems
Complete associated tasks according to established guidelines
Meet Quality Assurance (QA) and other key performance metrics
Assist consumers with changes to their existing applications
Reset consumer passwords and check application status
Escalate calls or issues to designated staff for resolution as needed
Facilitate translation services for non-English speaking callers
Attend meetings and training as requested and maintain up-to-date knowledge of all programs and systems
Requirements:
1+ year of call center experience
Experience with high inbound call volume
Experience with meeting or exceeding established metrics
High School Diploma or GED
Above average computer skills
Ability to listen to understand and respond accordingly
What We Offer:
Competitive salary of $16.63 per hour
Comprehensive benefits package, including paid holidays, paid time off, medical and dental insurance
Opportunity to work from home
Dynamic work environment that fosters growth and development
401(k), dental insurance, health insurance, paid time off, vision insurance, and more
How to Apply: If you're a motivated and talented individual who is passionate about making a difference, please submit your application, including your resume, to [email protected] with the subject line "Call Center Agent." We look forward to hearing from you!
Equal Employment Opportunity: VECRA is an equal opportunity and affirmative action employer, committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
Apply Now
Apply Now
As a valued member of our team, you'll enjoy a competitive salary of $16.63 per hour, comprehensive benefits, and a dynamic work environment that fosters growth and development. Our total rewards package includes paid holidays, paid time off, medical and dental insurance, and more. If you're passionate about making a real impact, we encourage you to apply for this exciting opportunity.
About VECRA: We're a service-disabled veteran-owned small business (SDVOSB), woman-owned small business (WOSB), and minority business enterprise (MBE) consulting firm dedicated to driving growth, transforming businesses, and innovating breakthrough ideas. Our core values are built on being Vigilant, Efficient, Collaborative, Responsive, and Accurate.
Job Description: As a Remote Call Center Agent, you'll be responsible for answering incoming calls from consumers, tracking and documenting inquiries, and completing associated tasks according to established guidelines. You'll also assist consumers with changes to their existing applications, reset passwords, and check application status. Our ideal candidate is a fast learner, punctual, and self-reliant, with excellent computer skills and the ability to multitask.
Key Responsibilities:
Answer incoming calls from consumers and provide support regarding healthcare benefits
Track and document all inquiries using applicable systems
Complete associated tasks according to established guidelines
Meet Quality Assurance (QA) and other key performance metrics
Assist consumers with changes to their existing applications
Reset consumer passwords and check application status
Escalate calls or issues to designated staff for resolution as needed
Facilitate translation services for non-English speaking callers
Attend meetings and training as requested and maintain up-to-date knowledge of all programs and systems
Requirements:
1+ year of call center experience
Experience with high inbound call volume
Experience with meeting or exceeding established metrics
High School Diploma or GED
Above average computer skills
Ability to listen to understand and respond accordingly
What We Offer:
Competitive salary of $16.63 per hour
Comprehensive benefits package, including paid holidays, paid time off, medical and dental insurance
Opportunity to work from home
Dynamic work environment that fosters growth and development
401(k), dental insurance, health insurance, paid time off, vision insurance, and more
How to Apply: If you're a motivated and talented individual who is passionate about making a difference, please submit your application, including your resume, to [email protected] with the subject line "Call Center Agent." We look forward to hearing from you!
Equal Employment Opportunity: VECRA is an equal opportunity and affirmative action employer, committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
Apply Now
Apply Now