[Remote] Call Center Agent, BAR

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is connecting candidates with a call center agent role supporting the Bureau of Automotive Repair (BAR) program. The role involves providing information and assistance regarding air quality programs and scheduling consumer appointments. Responsibilities Provide information on various Air Quality Programs, including Smog Check Referee, Parts Locator Service, and the Enhanced Fleet Modernization Program Maintain current knowledge of all air quality programs to ensure accurate consumer communication Triage inbound calls and schedule consumer appointments based on needs Assist consumers in determining program eligibility Verify and enter data into the web-scheduler database Place outbound calls to remind consumers of appointments Enter consumer application data into the program database and assist with application completion Skills Ability to receive, screen, and schedule consumer appointments by phone Ability to assess consumer eligibility using screening methods Good judgment and effectiveness in collaborating with a technical team Proficiency with database software and office equipment Quick learner willing to seek assistance when needed Knowledge of air quality program structures Knowledge of current customer service principles and practices Benefits Competitive compensation, generous paid time off, and holidays Medical, dental, and vision plans; Flexible Spending Accounts and Health Savings Accounts Employee Assistance Program and wellness offerings CalPERS retirement program and optional 403(b) and 457 retirement plans Tuition reimbursement Public Service Loan Forgiveness certified employer Company Overview RemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is