[Remote] Business Operations Project Manager
Note: The job is a remote job and is open to candidates in USA. Hellobrightline is seeking a Business Operations Project Manager to drive execution rigor and operational discipline for strategic initiatives across the organization. This role involves owning end-to-end delivery of projects, translating business priorities into structured plans, and ensuring effective collaboration across teams.
Responsibilities
• Own end-to-end delivery of high-priority cross-functional initiatives, ensuring projects are scoped, planned, resourced, and executed on time and aligned with organizational goals
• Translate organizational priorities into structured execution plans, including timelines, deliverables, and success metrics
• Act as the central coordination point for assigned initiatives, maintaining visibility into dependencies, risks, and progress across workstreams
• Proactively identify risks, bottlenecks, and tradeoffs, escalating decisions as needed to keep work moving forward
• Design, develop, and document repeatable processes, workflows, and operational playbooks that enable strategic initiatives to scale beyond one-off execution
• Own continuous process improvement as a standing responsibility, ensuring workflows evolve with organizational needs and are consistently followed
• Build and maintain comprehensive documentation (SOPs, process maps, decision frameworks, templates) that creates institutional knowledge and reduces execution friction
• Ensure processes are built for scale from the outset, not retrofitted later
• Serve as the operational point of contact for assigned strategic initiatives, partnering with department heads, cross-functional working groups, and executive leadership
• Influence without direct authority, building alignment and driving accountability across teams with competing priorities
• Facilitate strong cross-functional partnerships that accelerate execution, surface blockers early, and maintain momentum on complex initiatives
• Navigate ambiguity and organizational complexity to move work forward, even when decisions or direction are evolving
• Create visibility into project health, progress against milestones, and risks requiring attention or escalation
• Manage competing demands and shifting priorities in real time, ensuring resources are allocated effectively and trade-offs are surfaced transparently
• Maintain operational discipline in execution—meeting cadences, status tracking, decision logs, and clear accountability structures
• Partner closely with the Director of Business Operations to ensure alignment on priorities, capacity allocation, and escalation pathways
Skills
• 4+ years of experience in operations, project management, or business operations within high-growth, venture-backed, or similarly complex environments
• Demonstrated ability to own end-to-end delivery of complex, cross-functional projects with competing priorities and frequent ambiguity
• Proven track record designing, documenting, and implementing operational processes and workflows that scale
• Strong ability to influence without direct authority, building alignment and driving execution across diverse stakeholder groups
• Exceptional organizational, communication, and stakeholder management skills
• Familiarity with AI tools and their application in operational workflows
• Ability to analyze data and draw insights to inform decision-making (experience with data tools preferred but not required)
• Healthcare or digital health experience highly preferred
• Startup or high-growth environment experience highly preferred
• Comfort partnering with and supporting director-level and senior leaders
Benefits
• Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k
• 12 Company Holidays, Holiday Shutdown, Paid Time Off, Parental Leave
• Health and Wellness Stipend, Home Office Reimbursement and Professional Development Reimbursement
• Stock Options
Company Overview
• Brightline is a therapy and psychiatry practice that delivers pediatric, teen, and parental mental health care to families It was founded in 2019, and is headquartered in San Mateo, California, USA, with a workforce of 201-500 employees. Its website is https://www.hellobrightline.com.
Responsibilities
• Own end-to-end delivery of high-priority cross-functional initiatives, ensuring projects are scoped, planned, resourced, and executed on time and aligned with organizational goals
• Translate organizational priorities into structured execution plans, including timelines, deliverables, and success metrics
• Act as the central coordination point for assigned initiatives, maintaining visibility into dependencies, risks, and progress across workstreams
• Proactively identify risks, bottlenecks, and tradeoffs, escalating decisions as needed to keep work moving forward
• Design, develop, and document repeatable processes, workflows, and operational playbooks that enable strategic initiatives to scale beyond one-off execution
• Own continuous process improvement as a standing responsibility, ensuring workflows evolve with organizational needs and are consistently followed
• Build and maintain comprehensive documentation (SOPs, process maps, decision frameworks, templates) that creates institutional knowledge and reduces execution friction
• Ensure processes are built for scale from the outset, not retrofitted later
• Serve as the operational point of contact for assigned strategic initiatives, partnering with department heads, cross-functional working groups, and executive leadership
• Influence without direct authority, building alignment and driving accountability across teams with competing priorities
• Facilitate strong cross-functional partnerships that accelerate execution, surface blockers early, and maintain momentum on complex initiatives
• Navigate ambiguity and organizational complexity to move work forward, even when decisions or direction are evolving
• Create visibility into project health, progress against milestones, and risks requiring attention or escalation
• Manage competing demands and shifting priorities in real time, ensuring resources are allocated effectively and trade-offs are surfaced transparently
• Maintain operational discipline in execution—meeting cadences, status tracking, decision logs, and clear accountability structures
• Partner closely with the Director of Business Operations to ensure alignment on priorities, capacity allocation, and escalation pathways
Skills
• 4+ years of experience in operations, project management, or business operations within high-growth, venture-backed, or similarly complex environments
• Demonstrated ability to own end-to-end delivery of complex, cross-functional projects with competing priorities and frequent ambiguity
• Proven track record designing, documenting, and implementing operational processes and workflows that scale
• Strong ability to influence without direct authority, building alignment and driving execution across diverse stakeholder groups
• Exceptional organizational, communication, and stakeholder management skills
• Familiarity with AI tools and their application in operational workflows
• Ability to analyze data and draw insights to inform decision-making (experience with data tools preferred but not required)
• Healthcare or digital health experience highly preferred
• Startup or high-growth environment experience highly preferred
• Comfort partnering with and supporting director-level and senior leaders
Benefits
• Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k
• 12 Company Holidays, Holiday Shutdown, Paid Time Off, Parental Leave
• Health and Wellness Stipend, Home Office Reimbursement and Professional Development Reimbursement
• Stock Options
Company Overview
• Brightline is a therapy and psychiatry practice that delivers pediatric, teen, and parental mental health care to families It was founded in 2019, and is headquartered in San Mateo, California, USA, with a workforce of 201-500 employees. Its website is https://www.hellobrightline.com.