[Remote] Business Consultant, AI Strategy

Note: The job is a remote job and is open to candidates in USA. NiCE is a global leader in software solutions, specializing in AI and customer experience. The Business Consultant role focuses on advising enterprise customers on AI-driven CX strategies, ensuring measurable ROI from contact center solutions, and leading complex transformations. Responsibilities • Lead delivery of high-impact business consulting engagements resulting in measurable business improvement and referenceable clients • Discover, quantify, and articulate value across the NiCE AI and CX product portfolio • Develop financial models, ROI analyses, and value frameworks to support executive decision-making • Advise customers on AI strategy, automation, analytics, and decisioning within contact center operations • Map business cases into actionable transformation roadmaps and solution designs • Establish and govern KPIs, value tracking, and benefits realization models, including post–Go Live sustainability • Lead organizational change management for enterprise AI and CX initiatives • Own and manage senior executive stakeholder relationships, ensuring sponsorship and alignment • Deliver executive-ready presentations with strategic recommendations and financial justification • Serve as the single point of accountability for business case execution and value realization • Influence internal NiCE teams to align delivery, product, and strategy with customer value objectives • Contribute thought leadership to VRS methodology, AI value realization frameworks, and best practices Skills • Strong experience in enterprise business consulting, preferably within technology, CCaaS, or CX software • Demonstrated expertise advising customers on AI-enabled transformation, including AI, automation, analytics, or decisioning • Deep understanding of contact center operations and CX economics • Proven ability to build and defend complex business cases, financial models, and ROI analyses • Strong strategic consulting mindset—able to move from executive vision to execution roadmap • Exceptional executive presence and communication skills, including C-suite presentations • Track record of influencing senior stakeholders and leading without formal authority • Experience leading multi-product, multi-workstream enterprise programs • Comfort operating in a matrixed, fast-paced, and ambiguous environment Company Overview • NiCE is transforming the world with AI that puts people first. It was founded in 1986, and is headquartered in Ra'anana, HaMerkaz, ISR, with a workforce of 5001-10000 employees. Its website is Company H1B Sponsorship • NiCE has a track record of offering H1B sponsorships, with 5 in 2025, 14 in 2024, 8 in 2023, 8 in 2022, 11 in 2021, 10 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job