[Remote] Broker Performance & Insights Analyst

Note: The job is a remote job and is open to candidates in USA. Fetch is a high-growth company dedicated to improving pet health and wellness through comprehensive insurance coverage. The Broker Performance & Insights Analyst will bridge business and technical conversations, translating complex discussions into actionable documentation while collaborating with various teams to drive meaningful results. Responsibilities • Partner with Account Managers and client stakeholders during sales and discovery meetings to capture, clarify, and document client objectives, operational workflows, and reporting needs • Develop and maintain business requirements documentation (BRDs) that accurately reflect customer and internal business owner expectations • Understand and articulate how different insurance business models (e.g., direct-to-consumer, brokered, MGA, or carrier relationships) impact system setup, data flow, and reporting • Collaborate with Underwriting, Claims, and Policy Administration teams to align technology and business processes • Analyze client data requirements, reporting structures, and compliance considerations to ensure business and regulatory needs are met • Serve as a liaison between business and technical teams, ensuring clarity, alignment, and accurate interpretation of business requirements • Facilitate communication and follow-up actions after client and internal meetings, driving accountability and completion of next steps • Support continuous improvement by identifying process efficiencies, data quality enhancements, and better alignment between business operations and system capabilities Skills • Bachelor's degree in Business Administration, Insurance, Information Systems, or a related field (or equivalent work experience) • 5+ years of experience as a Business Analyst within the insurance industry, ideally supporting sales, operations, or technology transformation initiatives • Strong understanding of insurance processes such as quoting, underwriting, policy issuance, billing, and claims • Demonstrated experience defining and documenting business requirements for insurance systems (e.g., policy administration, CRM, or data analytics platforms) • Exceptional communication and interpersonal skills — able to confidently engage with business executives, clients, and technical staff • Solid analytical and problem-solving abilities, with attention to detail and accuracy • Proficiency with documentation and project management tools such as Jira, Confluence, Visio, or Microsoft Office Suite • Technical acumen to understand how business requirements translate to system functionality — without needing to write or code the solution • Experience working with brokers, agents, or within the employee benefits ecosystem • Background in insurance, fintech, or HR technology is a plus Benefits • Comprehensive Medical, dental, and vision plan for you and your family • Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) are available • Highly competitive 401(k) matching • Generous 20-day PTO Policy, with rollover options. Earn an additional day of PTO each year on your anniversary with Fetch, for a maximum of 30 days • Paid company (9) holidays, including (1) floating holiday • Fetch Pet Insurance discount - up to 50% off, up to $1,000 savings/year • Educational Assistance Program • Fetch Discount Perks Program • Volunteering - earn up to 8 hours per calendar year at nonprofit organizations • NYC Office Amenities: Pet-friendly environment, free lunch, snacks, and additional amenities; transit accessible • Employee Referral Incentive • Tuition Assistance • Commuter Benefits • Employee Assistance Program (EAP) Company Overview • Fetch Pet Insurance is a leading tech-enabled pet wellness company dedicated to helping pet parents give their cats and dogs a longer, healthier life. It was founded in 2003, and is headquartered in New York, New York, US, with a workforce of 201-500 employees. Its website is Apply tot his job