[Remote] Billing Support Specialist

Note: The job is a remote job and is open to candidates in USA. Tebra is a company that aims to unlock better healthcare by helping independent practices provide modernized care to patients. The Billing Support Specialist will deliver exceptional service to billing company customers by resolving inquiries and issues efficiently, maintaining customer satisfaction, and ensuring compliance with healthcare regulations.ResponsibilitiesProvide support across our full customer base via various channels, addressing complex product and technical inquiries with accuracy and efficiencyMaintain a positive, empathetic, and professional attitude toward customers at all timesPerform thorough root cause analysis for issues, identifying trends and recommending corrective actionsAssist users in navigating the software, managing patient accounts, and utilizing features effectivelyGuide customers on best practices for revenue cycle management, claims submission, payment processing, collections, and denial management within our platformMaintain detailed records of customer interactions, resolutions, and follow-up actions following established proceduresIdentify, document, and escalate software bugs, system limitations, or recurring issues to product and engineering teamsEnsure strict adherence to HIPAA and healthcare data security regulations in all customer interactions and data handlingCollaborate effectively with payers (insurance companies), Clearinghouses, and internal teams (e.g., enrollments, product, engineering) to troubleshoot and resolve escalated issuesCollaborate with training teams to improve self-help documentation, FAQs, and user guidesMeet or exceed established performance metrics, including customer satisfaction, resolution time, and quality benchmarksHandle a high volume of inbound calls daily, ensuring timely and accurate responses to customer inquiriesSkillsHigh school diploma or equivalent required; associate's degree preferred1-year minimum experience in customer support, technical support, or billing support, preferably for a billing company, medical office billing team, contact center or healthcare Saas companyExperience in Medical Billing or Healthcare industryUnderstanding of medical billing workflows, insurance claims submissions, and payment processingFamiliarity with CPT, ICD-10, HCPCS codes, medical terminology and denial management is a plusKnowledge of CMS forms, payer policies, and the US Payer landscape preferredKnowledge of HIPPA compliance and data security best practicesAbility to navigate and troubleshoot SaaS- based platforms and related integrationsBasic coding knowledge related to medical billing and claims processingUnderstanding of claims submission and payer communications, including EDI enrollment processAnalytics skills to diagnose and resolve billing-related issues efficientlyStrong interpersonal and communication skills to support healthcare providers and billing teams effectivelyStrong multi-tasking and time management skillsKnowledge of CMS forms, payer policies, and the US Payer landscape preferredExperience with EHR/EMR, practice management software, or healthcare revenue cycle management systems preferredExperience using CRM platforms such as SalesforceBenefitsDiscount through DellGympass for a great workoutTelus Employee Assistance Program to find mental health resourcesWellness and childcare subsidyUniversity/Education discountGympass for access to health and fitness appsTelus Employee Assistance Program to find mental health resourcesCompany OverviewTebra provide independent healthcare practices with digital tools and support to thrive in a new era of healthcare. It was founded in 2021, and is headquartered in Corona Del Mar, California, USA, with a workforce of 501-1000 employees. Its website is https://www.tebra.com.



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