[Remote] Bill and Account Collectors - AI Trainer (Contract)
Note: The job is a remote job and is open to candidates in USA. Handshake is a company seeking Labor Relations Specialists Professionals for a temporary AI research project. The role involves evaluating AI models based on your professional experience, developing prompts, and providing structured feedback to enhance AI understanding of workplace tasks. Responsibilities β’ Record information about the financial status of customers and the status of collection efforts β’ Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment β’ Locate and monitor overdue accounts using computers and various automated systems β’ Arrange for debt repayment or establish repayment schedules based on customers' financial situations β’ Advise customers on necessary actions and strategies for debt repayment β’ Answer customer questions regarding problems with their accounts β’ Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise β’ Confer with customers by phone or in person to determine reasons for overdue payments and review terms of sales, service, or credit contracts β’ Receive payments and post amounts paid to customer accounts β’ Trace delinquent customers to new addresses by contacting post offices, telephone companies, credit bureaus, or questioning neighbors β’ Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts β’ Sort and file correspondence and perform miscellaneous clerical duties such as answering correspondence and writing reports β’ Perform administrative functions for assigned accounts, such as recording address changes and purging records of deceased customers β’ Contact insurance companies to check the status of claims payments and write appeal letters for denied claims β’ Negotiate credit extensions when necessary Skills β’ You have at least 4 years of professional experience in one or more of the following types of work β’ Record information about the financial status of customers and the status of collection efforts β’ Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment β’ Locate and monitor overdue accounts using computers and various automated systems β’ Arrange for debt repayment or establish repayment schedules based on customers' financial situations β’ Advise customers on necessary actions and strategies for debt repayment β’ Answer customer questions regarding problems with their accounts β’ Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise β’ Confer with customers by phone or in person to determine reasons for overdue payments and review terms of sales, service, or credit contracts β’ Receive payments and post amounts paid to customer accounts β’ Trace delinquent customers to new addresses by contacting post offices, telephone companies, credit bureaus, or questioning neighbors β’ Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts β’ Sort and file correspondence and perform miscellaneous clerical duties such as answering correspondence and writing reports β’ Perform administrative functions for assigned accounts, such as recording address changes and purging records of deceased customers β’ Contact insurance companies to check the status of claims payments and write appeal letters for denied claims β’ Negotiate credit extensions when necessary β’ You're able to participate in asynchronous work in partnership with leading AI labs Company Overview β’ Handshake is a college career network that helps students and recent graduates find their next opportunity. It was founded in 2014, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is Apply tot his job