[Remote] Bilingual Spanish & English Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. HGS is a global leader in customer experience management, seeking a Bilingual Spanish & English Customer Service Representative. The role involves providing exceptional customer service through various communication channels, actively listening to customer needs, and ensuring a positive experience with every interaction. Responsibilities Communicate with customers through inbound calls, outbound calls and email channels Identify customer needs through active listening, exercising emotional intelligence and asking follow up questions Use the provided knowledgebase to research answers to customer inquiries and respond to customers with timely, accurate information Document customer needs, interactions and outcomes in the appropriate tool or system Creating a “WOW” factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service Regular 1:1 coaching sessions with your supervisor to ensure you regularly meet key performance indicators Skills You're at least 18 years of age You have a High School Diploma or equivalent You have at least 6 months of customer service experience and you understand the value of coaching / feedback Demonstrate a caring, supportive and friendly nature in every interaction You're computer savvy, comfortable sitting at a desk and working with multiple monitors You're familiar with Android and IOS mobile applications You're results oriented and comfortable providing customers with recommendations and solutions Benefits Best in class medical, dental, vision benefits Tuition Reimbursement Refer-A-Friend bonuses Employee assistance programs Flexible Schedule Options Career advancement in a fast growing organization Company Overview A global leader in optimizing the customer experience lifecycle, digital transformation, and business process management, HGS is helping its clients become more competitive every day. It was founded in 2000, and is headquartered in Bangalore, Karnataka, IND, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship HGS has a track record of offering H1B sponsorships, with 1 in 2023, 1 in 2022, 5 in 2021, 43 in 2020. Please note that this does not guarantee sponsorship for this specific role.