[Remote] Bilingual Regional Operations Specialist in California

Note: The job is a remote job and is open to candidates in USA. Western Union is a global leader in cross-border money movement and payment services. They are seeking a Bilingual Regional Operations Specialist who will be responsible for optimizing business software, providing technical support, and ensuring operational efficiency for their agents in Northern California.ResponsibilitiesAs an Operations Specialist, you’ll be the go-to guru for our tech needsFrom optimizing business applications, products and services to making sure to protect the business on a day to dayTech Operations Master: Keep our business tools (WUPOS, Prepaid, Peripherals etc.) running like a dream, ensuring our sales team stay productive and happyData & System analytics support by observing trends when implementing new tech and products/solutionsTech Support Hero: Solve day-to-day technical hiccups, whether it’s software woes or hardware failuresFront-End Fun: Help with basic hardware and system troubleshootingSkillsBilingual in English and Spanish requiredFluency in English is requiredTech-Savvy: You're great with IT systems, cloud solutions, networking, and web hostingSoftware Wizard: You know your way around business tools like Power BI, ARC+, Snowflake, ServiceNow, SPLUNK and you can troubleshoot without breaking a sweatCustomer service skills: You work well with clients and have great communication skillsQuick Study: New tech doesn't intimidate you. You love learning and mastering new toolsTravel anticipated approximately 20-30%Valid Driver's License and a reliable vehicle are required as this position requires regular travel within a defined territoryBilingual/bi-cultural experience is highly desiredBenefitsMedical, Dental, Vision, and Life InsuranceTuition Assistance ProgramParental Leave401K PlanCompany OverviewWestern Union provides consumers and businesses with fast, reliable and convenient ways to send and receive money around the world. It was founded in 1851, and is headquartered in Englewood, Colorado, USA, with a workforce of 5001-10000 employees. Its website is http://westernunion.com.Company H1B SponsorshipWestern Union has a track record of offering H1B sponsorships, with 93 in 2025, 86 in 2024, 101 in 2023, 62 in 2022, 90 in 2021, 102 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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