[Remote] Bilingual Patient Care Liaison Appt Services

Note: The job is a remote job and is open to candidates in USA. HCA Healthcare is an organization committed to investing in its team members, and they are seeking a dedicated Patient Care Liaison. In this role, you will be responsible for scheduling patient appointments and providing superior customer service to internal and external customers and patients.

Responsibilities
• Speak with customers, patients and stakeholders
• Perform all components of call processing for inbound and outbound contacts while documenting those calls in the system
• Ensure performance and quality standards are met
• Receive constructive feedback and coaching
• Demonstrate the ability to be kind, compassionate, considerate, approachable, friendly and open minded
• Provide superior customer service to internal and external customers and patients
• Support the vision and strategy of the contact center while positively promoting the services offered and elevating issues to contact center leadership

Skills
• One year of customer service experience
• Work from home roles requires employees must have high speed internet 60 MB download and 15 MB upload

Benefits
• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Company Overview
• HCA Healthcare provides medical education and healthcare services in locally managed facilities. It is a sub-organization of North Florida Endoscopy Center. It was founded in 1968, and is headquartered in Nashville, Tennessee, USA, with a workforce of 10001+ employees. Its website is https://hcahealthcare.com/.

Company H1B Sponsorship
• HCA Healthcare has a track record of offering H1B sponsorships, with 2 in 2025, 2 in 2022, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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