[Remote] Bilingual Licensed Customer Service Agent

Note: The job is a remote job and is open to candidates in USA. Kin Insurance is a remote-first company dedicated to making life simpler and more affordable for homeowners. They are seeking a Bilingual Licensed Customer Service Agent to provide fast and empathetic support to homeowners, handling inquiries related to policies, payments, and coverage questions in a high-volume environment. Responsibilities Own high-volume inbound and outbound customer interactions across phone, chat, and email, delivering clear and accurate guidance on policies, payments, cancellations, and coverage questions Create, update, and process homeowners insurance policies, endorsements, payments, and refunds with accuracy and urgency Educate policyholders on coverage details, policy changes, and next steps so they can make informed decisions about their homes Partner with customers’ banks and lenders to obtain required documentation and ensure policy compliance Navigate multiple internal systems and tools simultaneously to resolve customer inquiries efficiently Identify process improvement opportunities and share feedback to enhance the customer experience and team effectiveness Successfully complete a mandatory, paid 10-week training program and apply learnings to live customer scenarios Skills Active Property & Casualty (P&C) or Personal Lines insurance license (required) 6+ months customer service experience in P&C (specifically, home insurance) Experience working in a high-volume call center or customer support environment handling inbound calls Bilingual (Spanish-speaking) proficiency Hands-on experience servicing homeowners insurance policies Ability to clearly explain policy coverage, billing, and underwriting requirements to customers Comfort navigating multiple systems and tools simultaneously (e.g., Google Workspace and similar platforms) Demonstrated ability to work in a fast-paced, evolving environment with limited structure Strong active listening skills and the ability to communicate with empathy and professionalism Availability to work our following shifts, Monday - Friday (will be placed based upon need): 9:00 AM-6:00 PM CST, 10:00 AM - 7:00 PM CST Note: Rotating Saturday shift required every 4–6 weeks There is a mandatory, paid 10 week training period Benefits $1000 retention bonus (payable at 6 months) Paid Training: 10 weeks of paid training Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level 401(k) with company match up to 4% of eligible earnings Multiple medical plan options, plus dental and vision coverage Company-funded HSA contributions (based on medical plan selection) Company-paid life insurance and short-term disability Employee referral bonuses A variety of supplemental benefit options, including long-term disability, critical illness, accident, legal, and pet insurance Access to mental health support and confidential counseling resources 11 days of accrued PTO and 7 days paid sick leave per year, plus 8 paid company holidays with option to earn additional PTO annually Paid parental leave, including up to 14 weeks at 100% pay for birthing parents and 8 weeks at 100% pay for non-birthing parents Career mobility and internal growth opportunities across the organization Professional development budgets for certifications, conferences, and learning available, subject to management approval Company Overview Kin Insurance is a direct-to-consumer digital insurance provider that enhances convenience and customization in coverage options. It was founded in 2016, and is headquartered in Chicago, Illinois, USA, with a workforce of 501-1000 employees. Its website is