[Remote] Bilingual Investments Processing Service Associate

Note: The job is a remote job and is open to candidates in USA. Manulife is a leading international financial services provider that aims to help people make their decisions easier and lives better. The Bilingual Investments Processing Service Associate will be responsible for handling complex client service requests, maintaining service levels, and supporting various business areas while ensuring a high standard of customer service.ResponsibilitiesAccurately handle increasingly complex client service requests at initial point of contact utilizing multiple administrative systems within the defined service standardsDedication to maintaining the outlined service levels and quality and productivity standards is required and will be used to measure successKeep current with company policies, procedures and maintain processing knowledgeSupport to other business areas such as Call Centre, Distributor Services and Technical Support is required at this levelSkillsCustomer service focus and skills with the ability to build positive relationships between customers/company and represent Manulife's best interestsOrganizational/prioritization skills to be able to work in a multitasking environmentAttention to detailAbility to work overtime consistently as required by business needsFully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of QuebecInvestments background (Segregated Funds is a strong asset)Customer service skillsP/C Microsoft as well as iFast and AWD would be an assetMaintaining processing expertise, knowledge and keeping current with our systems and products in our rapidly changing environmentDealing with multiple cases simultaneously in a timely mannerBenefitsHealth, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plansVarious retirement savings plans (including pension and a global share ownership plan with employer matching contributions)Financial education and counseling resourcesGenerous paid time off program in Canada includes holidays, vacation, personal, and sick daysFull range of statutory leaves of absenceCompany OverviewManulife is a leading international financial services group that helps people make their decisions easier and lives better. It was founded in 1887, and is headquartered in Toronto, Ontario, CAN, with a workforce of 10001+ employees. Its website is http://www.manulife.com/.



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