[Remote] Bilingual Health Care Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. State Collection Service Inc is seeking Remote Bilingual Health Care Customer Service Representatives to join their fast-growing teams. In this role, you will handle inbound and outbound calls, resolve questions regarding insurance and financial assistance, and process payments in a high-tech environment.ResponsibilitiesMakes and answers calls in the name of the client to resolve billing and payment issues utilizing establish work queues and call pools as necessaryResponds to requests for information by patient/account holders in a professional, thorough, explainable mannerActs to gain payment or arrangement of payment on behalf of the client as appropriateFollows client-specific protocols and policies when carrying out dutiesInvestigates and responds to client enquiries as neededEnters and monitors payment arrangementsAdhere to all FDCPA, FCRA, HIPPA and other applicable lawsSkills1+ years' experience working in Call Center of Customer Service function where contact with the public was a part of daily dutiesAbility to work successfully in a fast-paced, deadline-oriented environmentStrong organization skills. The ability to work on multiple tasks simultaneouslyDemonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requiresAbility to work successfully and cooperatively within a team-based environmentBilingual candidates will provide additional support for bilingual callsAdhere to all FDCPA, FCRA, HIPPA and other applicable lawsBroadband internet connection (No DSL, or Dial Up)Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)Minimum Speed Results: 40 mbps download, 5 mbps uploadCameras are required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periodsKnowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferredBenefitsHealth, Dental, Vision, Life and Disability Insurance401K w/employer matchHSA/Flexible spending accountsPaid time off starting at 90 days and annual profit sharing7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor DayFamily Friendly EventsWellness Programs/Gym ReimbursementAll necessary equipment and technical support providedCompany OverviewState Collection Service was established in the State of Wisconsin in 1949 by Hilding Haag and has served the collection needs of various sectors since that time. It was founded in 1949, and is headquartered in Madison, Wisconsin, USA, with a workforce of 501-1000 employees. Its website is https://statecollectionservice.com.



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