[Remote] Bilingual Customer Service Representative (Loan Servicing)

Note: The job is a remote job and is open to candidates in USA. Credit9 is seeking a Bilingual Customer Service Representative to join our team. The primary responsibilities for this role include managing inbound and outbound calls, handling escalated issues, and delivering outstanding customer service while updating information in our CRM.ResponsibilitiesManage a high volume of inbound and outbound calls to update our clientsAnswer client emails/chats through our internal databaseFollow call center scripts when handling different topicsRedirect clients to appropriate departments and teams when applicableIdentify customer needs, clarify information, research every issue, and provide solutionsKeep records of all conversations in our call center database CRMAssist Debt Consultants with client enrollment processesFollow all communication procedures, policies, and guidelines during every customer interactionUpdate client information through the progression of their enrollment (email, chat, or phone)Assist clients with modifications to their program (Drafts, Billing, Retention, etc.)Maintain professional relationships with customers through ongoing excellent customer serviceMeet or exceed call quotas both personally and as a teamSkillsAbility to collaborate effectively within a teamFluent in both Spanish and EnglishProficient typing skills for accurate data entry and record-keepingFundamental understanding of computer operationsCustomer-centric attitude with patience, friendliness, and positivityPractical communication skills (verbal and written)High School diploma or equivalent requiredPrior customer service is preferredBenefitsOngoing training and developmentOpportunity for career advancementMedicalDentalVisionCompany Paid Group Life / AD&D Insurance7 Paid Holidays and 2 Floating Holiday Days to use at willPaid Time OffFlexible Spending/HSAEmployee Assistance Program (EAP)401(k) matchReferral ProgramCompany OverviewNo matter how you got here, we will help you all along the way. We'll walk with you down any path you choose, providing support when you need it. It was founded in undefined, and is headquartered in Irvine, California, US, with a workforce of 11-50 employees. Its website is https://credit9.com/.



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