[Remote] Bilingual Customer Service

Note: The job is a remote job and is open to candidates in USA. SE Health is a not-for-profit social enterprise advancing health with heart. They are looking for Bilingual (French and English) Client Registrars to provide non-clinical support to patients and healthcare providers across Ontario, ensuring high-quality service through virtual channels. Responsibilities Collect demographic, symptom, and other information from patients, and accurately enter this information into systems in order to ensure that patients receive appropriate health care service Maintains a professional caring attitude when interacting with caller/patients, providing outstanding customer service at all times Following defined workflows and scripting; prioritizes symptoms, assists patients, navigates patients to the appropriate program for clinical assessment/information, and/or refers patients to community information and programs Understands and knows how to prioritize patient symptoms based on the information provided Documents accurately and promptly Skills Minimum High School Diploma, with a College diploma in office administration or medical terminology preferred Bilingual in French and English, must be fluent in both oral and written skills Must be located in Ontario Exceptional customer service, communication, computer, and software skills are required Ability to self-direct and self-organize, and to accurately record required information/details are a must have Ability to work shift work including evening, overnight, and weekend hours with flexibility in shift duration; includes sitting for long periods of time Able to work independently as well as part of a team, with excellent verbal and written skills is required Excellent organizational skills Well-developed interpersonal and customer service skills, to effectively communicate with clients Effective problem-solving and conflict management skills This is a physically demanding position and requires hand, arm and shoulder dexterity, sensory ability, standing, sitting and frequent movement Knowledge of Call Center concepts and medical terminology considered an asset, with Call Centre and/or Healthcare experience highly desirable Benefits Comprehensive benefits Pension Flexible pay options Car-loan support Housing solutions Exclusive staff perks Tuition support Training Meaningful career pathways Company Overview We are an enterprising not-for-profit health care provider and innovator with 118 years of impact in Canada. It was founded in 1908, and is headquartered in Markham, Ontario, CA, with a workforce of 5001-10000 employees. Its website is