Remote Bilingual CSR (Spanish, Creole, Russian, Asian Languages)

Job Summary of a call center representative/ Customer support agent: We’re hiring Remote Bilingual Customer Service Representatives to support the New York Medicaid CHOICE Project. In this role, you’ll help clients understand their healthcare options, process enrollment forms, and provide exceptional service — all from the comfort of your home. This is a full-time, long-term opportunity with paid training and steady hours. Ideal for individuals who are fluent in English and another language such as Spanish, Haitian Creole, Bengali, Russian, Mandarin, Cantonese, Tagalog, Vietnamese, or Fuzhou. Pay & Schedule: • $17/hr – Spanish & Haitian Creole • $18/hr – Bengali, Russian, and Asian languages • Schedule: Monday–Friday (8AM–8PM EST) & Saturday (10AM–6PM EST) • Work From Home / BYOD (Bring Your Own Device) What You’ll Do: • Answer inbound calls and assist clients with health plan enrollment or disenrollment. • Educate callers about managed care and available benefits. • Process and review enrollment forms for accuracy and completeness. • Deliver excellent customer service and maintain professionalism on every call. What We’re Looking For: • Fluent (read, write, and speak) in English and one of the listed languages. • At least 1–2 years of customer service or call center experience. • Strong computer and typing skills. • Reliable attendance and a positive, can-do attitude. Equipment Requirements: • Laptop or desktop with Windows 10 or MacOS (10.15 or newer) • USB wired headset with microphone (Bluetooth not allowed) • Stable internet connection: minimum 25 Mbps download / 5 Mbps upload Job Type: Full-time Pay: $17.00 - $18.00 per hour Benefits: • Paid time off • Work from home Application Question(s): • Are you fluent in English and at least one of the following languages: Spanish, Haitian Creole, Bengali, Russian, Mandarin, Cantonese, Tagalog, Vietnamese, or Fuzhou? If yes, what languages? • How many years of Call center experience do you have? • Do you have a personal computer or laptop (not a Chromebook) with Windows 10 or MacOS 10.15 or newer? • Are you located in United States? Work Location: Remote Apply tot his job