[Remote] Benefit Service Representative

Note: The job is a remote job and is open to candidates in USA. Lockton is one of the nation’s leading benefit communication firms, and they are seeking a Benefit Service Representative to support employees with their benefit options. The role involves reviewing and counseling employees, managing service calls, and ensuring compliance with company policies. Responsibilities Reviews, evaluates, and counsels employees on their individual benefit options using a high level of professionalism and knowledge Accept inbound service calls from employees regarding benefit plans and enrollments Conduct outbound service calls and benefit support telephonically to educate and address employee questions in order to effectively counsel Enters employee and enrollment information into appropriate systems at time of enrollment Accurately completes paper applications as necessary Uses effective time management skills to meet employee availability and manage business needs to achieve company goals while meeting schedule adherence Maintain customer service by working with supervisor and appropriate parties to ensure all outstanding issues are resolved thoroughly and accurately Promptly informs supervisor when escalated issues arise to determine correct course of action Adheres to quality assurance and compliance standards and practices as well as all company policies and processes as directed Performs other duties as assigned by supervisor Skills High School Diploma/GED equivalent or equivalent years of applicable experience Former customer service experience and excellent telephonic communication skills Bilingual – English and Spanish fluency, verbal and written, per client requirement Working knowledge of insurance products, including core and voluntary benefits Benefits Paid training and ongoing professional development Company-provided equipment Comprehensive medical, dental, and vision coverage, including a wellness program Additional voluntary benefit options 100% employer-paid benefits 401(k) retirement plan with company match Pet insurance Immediate vacation accrual Paid holidays, effective upon hire, including: – 11 company-observed holidays – 2 floating holidays – 2 personal days – 2 volunteer days Employee referral bonus program Company Overview Lockton provides risk management and insurance services. It was founded in 1966, and is headquartered in Kansas City, Missouri, USA, with a workforce of 10001+ employees. Its website is