[Remote] Beneficiary QA & Training Specialist

Note: The job is a remote job and is open to candidates in USA. CTEC is a leading technology firm providing modernization and application development services to the U.S. Federal Government. They are seeking a Beneficiary QA & Training Specialist who will be responsible for planning and conducting training for staff and Employment Network personnel, monitoring call quality, and ensuring compliance with program standards. Responsibilities • Conduct training sessions for staff and EN personnel on program policies, procedures, and systems. • Develop and update training materials, guides, and job aids as needed. • Support onboarding and orientation activities for new hires, ensuring smooth integration. • Monitor inbound and outbound calls and review operations for quality assurance. • Perform call monitoring and operational quality reviews, documenting findings and providing recommendations for improvement. • Provide feedback and coaching to staff to support ongoing development and quality improvement. • Ensure all training and quality processes comply with program guidelines and standards. Skills • Bachelor’s degree with 0–2 years of relevant experience, or High School diploma/GED with 6–8 years related experience. • Experience in delivering training and supporting onboarding in a professional setting. • Skilled in monitoring and evaluating customer service or operational activities for quality assurance. • Strong verbal and written communication abilities. • Attention to detail and strong organizational skills. • Ability to develop, revise, and present training and guidance materials. • Proficient with common office technology and communication tools. • Must be able to obtain and maintain a SSA Public Trust Clearance • Experience in a government or customer service environment preferred. Benefits • Paid vacation & Sick leave • Health insurance coverage • Career training • Performance bonus programs • 401K contribution & Employer Match • 11 Federal Holidays Company Overview • At Cybermedia Technologies, we’re driven by a relentless desire to meet our clients’ toughest challenges. It was founded in 1996, and is headquartered in Reston, Virginia, USA, with a workforce of 201-500 employees. Its website is Apply tot his job