[Remote] Associate Technical Services Engineer

Note: The job is a remote job and is open to candidates in USA. Unqork empowers enterprises to accelerate growth by rapidly building, testing, and running AI-powered applications. The Associate Technical Services Engineer will be the primary contact for support assessment consultants and will work to improve support processes and outcomes for technical support issues. Responsibilities Report to our Senior Director, Technical Services Engineering Be the primary contact for support assessment consultants Partner with support leadership to operationalize and improve support processes Promote positive outcomes for technical support issues across the account portfolio Foster education and process documentation for support consultants Partner with platform operations and customer success teams to improve support models and new processes focused on scalability Provide service to our clients and internal collaborators Skills 1+ Years in Software Support or Technical Implementation (preferably SaaS or similar) Basic Knowledge of Databases (MongoDB) + JSON + RESTful API Technical Troubleshooting Ability (no-code experience or similar) Experience in Designing, Documenting and Educating new Operational Processes Service Mindset - Customer-focused Benefits Unlimited PTO (and the encouragement to use it) Student loan payback program 100% employer-covered medical, dental, and vision options available to you and your dependents Flexible Spending Account (FSA) Monthly stipend toward your WFH setup, vacation, development and more Employer-sponsored 401(k) with contribution match Subsidized ClassPass Membership Generous Paid Parental Leave Company Overview Unqork is a no-code enterprise application platform that helps companies build, deploy, and manage complex applications. It was founded in 2017, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is Company H1B Sponsorship Unqork has a track record of offering H1B sponsorships, with 2 in 2025, 7 in 2024, 15 in 2023, 21 in 2022, 32 in 2021, 17 in 2020. Please note that this does not guarantee sponsorship for this specific role.