[Remote] Associate Technical Account Manager (West)

Note: The job is a remote job and is open to candidates in USA. Wiz is a leading startup in cloud security, dedicated to helping organizations secure their cloud environments. As an Associate Technical Account Manager, you will support customers in their adoption of the Wiz platform, focusing on both reactive and proactive customer success strategies to drive engagement and satisfaction.ResponsibilitiesProvide your customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of ExcellenceContribute to sessions aimed at helping customers unlock the full value of the Wiz platformContribute to and run community-based one-to-many engagement opportunities (e.g. writing knowledge articles or running webinars)Focus on driving out risk in our account base by increasing adoption, ensuring retention, and fostering satisfactionCollaborate with Engineering and Support teams to resolve technical escalations quickly and efficientlyAdvocate for customer needs cross-functionally (i.e.. Product Management and Support)Offer insights regarding the availability of new features in WizFacilitate escalations for more complex or technically challenging issuesCollaborate with Wiz Sales and Renewal teams to secure contract renewalsAssist in identifying opportunities for expanding Wiz usage across the customer’s organizationSkills1-3 years of experience in technical customer facing roles (i.e. Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer)A willingness to learn both cloud and cyber security technologiesUnderstanding of cloud services, architectures, and security best practicesFamiliarity with container technologies (Docker, Kubernetes) and the security considerations associated with themStrong problem-solving skills, with the ability to troubleshoot technical issues and drive resolutionStrong communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organizationB.S. in Computer Science, Engineering, or similar field, or equivalent experienceBenefitsMedical, dental and vision insuranceHome Office Setup reimbursementFlexible Spending AccountsMonthly Connectivity reimbursementEmployee Assistance Program (EAP)Short- and Long-term Disability InsuranceLife & Accident Insurance401(k) Retirement Savings Plan (with employer match)Flexible paid time off + 11 paid holidaysPaid leave programs, including parental, pregnancy health, medical and bereavement leaveCompany OverviewWiz is a cloud security platform that facilitates collaboration between security, dev, and DevOps teams. It was founded in 2020, and is headquartered in New York, New York, USA, with a workforce of 501-1000 employees. Its website is https://www.wiz.io.



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