[Remote] Associate Product Manager - Point of Sale

Note: The job is a remote job and is open to candidates in USA. FirstClose delivers a next-generation home equity lending experience through a unified Conversion Engine. The Associate Product Manager (POS) will support product development, delivery, and adoption across various workflows to ensure a seamless application journey for lenders, borrowers, and loan officers. Responsibilities • Translate borrower, loan officer, processor, and lender needs into clear requirements and user stories. • Support UX, PM, and BA teams with workflow modeling for: DLAI (digital application flow), Borrower Portal (conditions, tasks, disclosures), Lender Portal (pipeline, pre-approval workflows), Eligibility/CLTV logic, Admin Console configuration (rules, routing, personalization). • Assist with requirement grooming for POS: dynamic conditions, pre-approval, document mapping, program eligibility. • Maintain the POS backlog, ensuring priorities are aligned with rollout, customer commitments, and strategy. • Participate in design reviews and ensure technical feasibility and clarity for engineering. • Coordinate and run User Acceptance Testing (UAT) for POS features across internal Ops, Implementation, and lenders. • Document release notes and user guides for PMO, Ops, Sales Engineering, and Customer Success. • Support validation of POS integrations, document mapping, and lender-specific configurations. • Assist with Product Delivery Rollouts. • Track dependencies, communicate rollout risks early, and ensure alignment across Product Ops, Engineering, and Customer Success. • Triage and reproduce issues related to borrower workflows, lender workflows, eligibility logic, or admin-rule misconfigurations. • Document defects with clarity for engineering and track through resolution. • Serve as a POS subject matter resource for Support, Ops, and Implementation teams. • Analyze ticket trends and work with the Product Manager to identify usability or workflow improvements. Skills • 1–3 years in SaaS product work, business analysis, product ownership, fintech, lending, or workflow-heavy software. • Strong analytical skills with ability to map borrower, loan officer, and processor workflows end-to-end. • Understanding of eligibility/CLTV logic, rule engines, or workflow automation tools. • Basic familiarity with APIs, structured data, and configuration-driven platforms. • Excellent communication and documentation skills; ability to translate complexity into clarity. • Experience with digital loan applications, borrower portals, LOS integrations, or lending workflows. • Proficiency with Jira for backlog grooming and cross-team workflow management. • Exposure to Agile software development practices. • Experience working with Sales Engineering or Customer Success on enablement and adoption. • Familiarity with HELOC, HEL, or consumer lending processes. Company Overview • FirstClose is a provider of best-in-class property & borrower data intelligence and settlement services nationwide. It was founded in 2000, and is headquartered in Austin, Texas, USA, with a workforce of 51-200 employees. Its website is Company H1B Sponsorship • FirstClose has a track record of offering H1B sponsorships, with 1 in 2024, 1 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job