[Remote] Associate Help Desk Support Technician - 10 Hour Evening Shift

Note: The job is a remote job and is open to candidates in USA. Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. The Associate Help Desk Support Technician will provide front-line technical support for all Sanford Health patients and employees, ensuring smooth healthcare operations by assisting with login issues and troubleshooting technical problems. Responsibilities Provide front-line technical support for all Sanford Health patients and employees Serve as the first point of contact for Sanford MyChart patients needing login and technical assistance Perform password resets and login assistance for all Sanford employees Utilize knowledge resources for troubleshooting and escalate unresolved issues to next-level support Identify and suggest possible improvements to patient and employee experience Deliver exceptional customer service to all callers Engage in on-going training and development (including certification) to prepare for next-level support and promotional advancement Skills High school diploma or equivalent preferred Associates' degree in technology related field strongly preferred Company Overview Sanford is a healthcare company providing research, education and clinical care. It was founded in 1894, and is headquartered in Sioux Falls, South Dakota, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Sanford Health has a track record of offering H1B sponsorships, with 26 in 2025, 37 in 2024, 38 in 2023, 51 in 2022, 64 in 2021, 30 in 2020. Please note that this does not guarantee sponsorship for this specific role.